AdvancedMD EHR

3,6 (457)
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Software voor elektronische patientendossier (EPD en EMD)

Totaalscore

3,6 /5
(457)
Prijs-kwaliteitverhouding
3,3/5
Functies
3,6/5
Gebruiksgemak
3,5/5
Klantenondersteuning
3,4/5

61%
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457 reviews

Geverifieerde reviewer
Totaalscore
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

What an easy transition for our office!

Beoordeeld op 15/5/2018

Pluspunten

User friendly interface, that is easy to learn and navigate. With the different skill levels to computers, this program was excellent for all levels.

Minpunten

There are occasional data delays with secondary EHR programs. Although with a couple of tricks it can be quickly fixed.

Kelly
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great software

Beoordeeld op 22/10/2020

Love it!

Love it!

Pluspunten

AdvancedMD is very user friendly with all the bells and whistles.

Minpunten

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

Overwogen alternatieven

athenaOne

Redenen om voor AdvancedMD EHR te kiezen

Needed more functionality. This system started with all the bells and whistles and keeps on improving!!

Redenen om over te stappen op AdvancedMD EHR

Price. AdvancedMD MD was better priced and had all the bells and whistles
Cassie
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Very disappointed in implementation, training and customer service

Beoordeeld op 14/6/2023

I feel like I would have issues with any system, we cannot expect perfection, so overall it's not...

I feel like I would have issues with any system, we cannot expect perfection, so overall it's not terrible. Honestly the most baffling part is the incompetency of the support and tech team. When things go awry, that is the point of a support team. We have been using AdvancedMD for about 8 months, I know more about the system than a majority of the people I have spoken to in the support department. If you choose this system, just know you will need someone very intuitive and willing to be a problem solver without the help of AMD.

Pluspunten

Basically everything our sales guy promised us we got, great price, features that we knew we needed are available. (switched from paper charting, so went in completely blind).

Minpunten

Their customer service is by far my least favorite part. The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc. Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking. - You have to understand coding to make a simple note template. - The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error. - Reporting is a MESS and very unorganized and difficult to figure out. You have to pay extra to get another level of reporting for BASIC information.- Things glitch all the time, support never knows why.- Even though it is a

Brian
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Brian S. Review of Advanced MD

Beoordeeld op 12/11/2023

Pluspunten

Ease of use. All in one scheduling and EHR.

Minpunten

Occasional tech glitches, but usually quickly resolved.

Antwoord van AdvancedMD

Thank you so much for taking the time to leave the review.

Libro
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Angie is Amazing!!!

Beoordeeld op 15/12/2023

Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it...

Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented. When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial. Our practice wouldn't be in the great place we are today without implementing Advanced MD.

Pluspunten

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Minpunten

Need improvements on reporting, other than that, functionality is everything we need.

Antwoord van AdvancedMD

Thank you for taking the time to leave the review.

Cindy
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Poor training from day one!

Beoordeeld op 17/2/2020

About to lose my business - nobody would listen except Customer Care. [SENSITIVE CONTENT HIDDEN]...

About to lose my business - nobody would listen except Customer Care. [SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised.

Pluspunten

When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice.
I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate.

Minpunten

After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her.
My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account.
I don't know what is going on with AdvancedMD, but I am desperate for help

Harlan
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Not ready for mental health

Beoordeeld op 21/3/2018

If you're looking for a powerful billing platform this may be a good system for you to consider. ...

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Pluspunten

- Great billing platform with many ways to keep track of claims and payments
- We're able to manage 3 locations with a single system
- The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work.
- Templates can be customized

Minpunten

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session.
- There is no easy way to track missing notes other than going session by session for each chart
- The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key.
- Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage.
- Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team.
- Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

Curtis
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Poor Customer Service Response Time After Purchase

Beoordeeld op 25/9/2020

Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing...

Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating!

Pluspunten

The price was good, the functionality was acceptable.

Minpunten

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

Overwogen alternatieven

EpicCare

Redenen om over te stappen op AdvancedMD EHR

Price and speed of set up, at the time.
David
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

AdvancedMD EHR

Beoordeeld op 18/11/2023

Pluspunten

I have found that this EHR excels for patient scheduling

Minpunten

There are better EMR for patient charting

Antwoord van AdvancedMD

Thank you for taking the time to leave a review.

Geverifieerde reviewer
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Horrible Implementation

Beoordeeld op 5/6/2018

It's the only way I can do my job on a daily basis.

It's the only way I can do my job on a daily basis.

Pluspunten

It's super customizable and it's aesthetically pleasing to the eye. It also is web-based which makes working from different locations easier.

Minpunten

Right off the bat it is pretty obvious that this software was not built for speciality and/or large clinics. Within the first few days of using it, I have already found a few workflow options that literally make no sense at all. I was told by an AdvancedMD staff member that I should have no reason to go into the chart if I don't want to start a note....as though physicians and staff members never look at a patient's chart outside of their visit? They also praise it's great customizable templates but fail to mention that they're barely useable and will need constant work to make them printable for other offices or referrals. The fact that you also can't open a patient's chart from the scheduler is bizarre. The company sold us on their new "Beta" system but it has so many glitches that it's almost unusable.

Leibnyz
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Large practices; Do not waste your time

Beoordeeld op 7/2/2023

I wanted to enroll on electronic billing via practice fusion but the communication between the...

I wanted to enroll on electronic billing via practice fusion but the communication between the programs is not two way . PF does not push schedule into advance , you will need to manually do so.

Pluspunten

This program is not design for a large practice . We were assigned a train person that had no knowledge and was learning the program herself . Our practice was out in the hands of someone that was not ready . After 5 months using the program we had to bill outside of it to get paid , still waiting on correct data transfer , most insurance carriers were advised to be added incorrectly setting out billing back to almost zero . I’m writing this review to prevent others from making the mistake of enrolling .

Minpunten

The program is not easy to use or setup . Clearing house takes too long to provide Information about a claim status . Expect to pay 5-6 months setting up the program or more .

Overwogen alternatieven

Tebra

Redenen om voor AdvancedMD EHR te kiezen

Electronic billing

Redenen om over te stappen op AdvancedMD EHR

They promised a swift change and a functional program . None of it was true .
Alison
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Awful experience, Please save your time, money, and stress for patient care!

Beoordeeld op 11/3/2022

Absolutely traumatic, exhausting, and awful!

Absolutely traumatic, exhausting, and awful!

Pluspunten

The mobile app. That is about the only thing I liked.

Minpunten

complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months.
So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill!

Overwogen alternatieven

Tebra, DrChrono, athenaOne, ChartLogic EHR en Azalea Health

Redenen om over te stappen op AdvancedMD EHR

The sales rep was great. He made it seem a cut above the rest during the demo and it seemed like it would work. And it might for a large practice with a huge team. But they have no business taking advantage of small business owners, charging that much to underdeliver and cause financial stress and hardship!
Aaron
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Good product, terrible customer 'service'

Beoordeeld op 16/8/2019

It's helped eliminate a lot of manual effort with scanning in documents. THe reporting is pretty...

It's helped eliminate a lot of manual effort with scanning in documents. THe reporting is pretty good. However, the implementation managers are terrible. They start presentations telling you that they will not respond for 48 hours to calls or emails outside of standing meetings. What they should say is that they won't respond at all. This mentality is common to all of the support staff.

Pluspunten

I like the fact that in many respects the system does what we need it to do, and has many features that reduce, if not eliminate paperwork.

Minpunten

The support. Horrendous, slow, and/or non-responses are common.

Jenna
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Over Promised and Under Delivered

Beoordeeld op 2/6/2014

Pluspunten

The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful.

Minpunten

First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed.

Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work.

Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none.

Carrie
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Over-engineered, Underwhelming

Beoordeeld op 24/1/2022

Our overall experience has been pretty terrible. Though there are very friendly staff on occasion...

Our overall experience has been pretty terrible. Though there are very friendly staff on occasion who try really hard to solve our issues, the training/implementation was criminally subpar and the bait and switch really set our practice back by about a year in terms of growth. We will never be able to get that time back, unfortunately, and are relieved to have moved forward with a company that has visited us onsite and is doing the legwork of tailoring their EHR to our needs.

Pluspunten

More robust billing features than other EMRs; the ability to charge credit cards on file at the end of the day.

Minpunten

Pop ups; nothing is intuitive at all; horrific training/implementation experience; literally no discovery was completed and our demo key was an ObGyn clinic setup when we are a counseling/psychiatric practice; bait and switch with about 50% of the promised features costing a LOT extra if you actually want meaningful reports; reports that are included in regular subscription are absolutely useless; incredibly glitchy- our prescribers cannot e-prescribe on an almost-weekly basis and it requires one of them to cancel patients to make the call to AMD since only someone with prescribing abilities is able to talk to the support staff and show them what is happening; correcting wrong copays takes literally hours to do since AMD overcomplicates the process for updating this with an ERA. This system really requires that you have the infrastructure of about 10-20 admin support staff to manage all the features. It is not ideal for a behavioral health practice at all. We are walking away after just under 12 months and have switched to a new EHR that is a fraction of the price but designed for behavioral health. Our aging report quadrupled since being with AMD.

Nick
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Very Displeased

Beoordeeld op 9/9/2022

Poor customer service, very limited features.

Poor customer service, very limited features.

Pluspunten

Once you learn how to navigate the system it is fairly straight forward. Integrating billing features into the chart is fairly easy.

Minpunten

Where to start... Not only is AdvancedMD not intuitive, it is plagued with glitches and system failures. The Dashboard and rooming feature rarely works for most of the staff. The e-scribing is terrible. Chart notes are cumbersome and become huge without essential integrations. Auto population of information is elusive and only goes so far (eg. a chart summary does not auto-populate with a patient's BMI from that day. It doesn't matter how good you are at programming and customizing templates, a lot of necessary features are not available (you learn this after spending hours on the phone with customer support.)

Brian
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Overall good billing software program

Beoordeeld op 24/10/2017

I am extremely disappointed in Advanced MD customer service. I have been using the product for...

I am extremely disappointed in Advanced MD customer service. I have been using the product for about 8 years. They market the product as costing less than provider which is not accurate. I have 3 providers in my office and I have to pay /month. They admit to their mistakes in the software codes, but refuse to work with their clients when Advanced MD's mistakes cause significant harm to a practice.

Pluspunten

It will find errors on claims prior to submitting them to insurance carriers. It allows for macro billing which saves data entry time

Minpunten

There are too many "add on modules" that you must purchase in order to get the functionality out of the program. There customer support is below average. We purchased an add on module that wasn't functioning properly. We noticed this 1 week after purchasing the module and made Advanced MD aware of the errors. It took them about 5 weeks to shut the program down and it caused financial harm to my practice and also upset many patients. The software was texting/emailing patients up to 16 times in one day. It was a significant error in the software code and Advanced MD refused to act quickly to shut down the module. In addition, Advanced MD continued to charge me monthly for the module even though it wasn't working correctly. They refuse to provide a solution.

Michael
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

AdvancedMD has been & still is a very good experience. The implemtation process was very...

Beoordeeld op 25/5/2017

Its changing our practice, and we will soon be "Chart" free (paper that is).

Its changing our practice, and we will soon be "Chart" free (paper that is).

Pluspunten

The overall functionality is superb. I can log-in from any computer, or at home, even from my phone. Like when you need to know how early a patient can get in the next day or that morning. All of the parts work together as a whole like a finely tuned machine. The appointment schedule is a multi-tasker in itself, you can get to pretty much any function you need from there (except master files, fee schedules & settings, which are more of an admin function). Charge entry is awesome, and seamless to "search" for diagnosis codes and procedure codes. And, the insurance payment Auto-Posting is Unbelievable, like adjusting off correct amounts, putting patient responsible amounts to the patient account correctly, and in literally a minute or so. Also AMD is compatible with using "Dragon" for voice text entry and especially SOAP note creation. One of the absolutely best things is, it doesn't matter what specialty or type of provider you are, it will cover all of the bases. I began using billing & practice management software in the 80's so I have a lot to compare AMD to, so take a CLOSE look at AMD, and take it for a test drive !!!

Minpunten

I think there should be the ability to do "Diagnosis pointing", so that U can define a specific Dx code to be most primary to each line item. For some practice types, that have more repitition of same or similar treatment from visit to visit, like PT or Chiro etc, I think having the functionality of somewhat more automated EHR note creating from visit to visit would also be helpful, even though AMD has a huge library of templates which is really awesome.

VaJezatha
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Beware If you are NOT an MD, don't!

Beoordeeld op 7/6/2022

If you are not a hospital or a very large medical office of the body, DO NOT. The sell is excellent,...

If you are not a hospital or a very large medical office of the body, DO NOT. The sell is excellent, marketing excellent, but like Jimmy Choos everyone wants a pair but really? You at work every day.....for comfort, ease and practicality without the price gouging, in behavioral health..... Simple Practice!

Pluspunten

The people, once you get off hold, are patient and knowledgeable.

Minpunten

The data is held hostage for another 2 grand after bleeding you nearly $300 monthly for what Simple Practice can give (plus Google
Calendar intergration!) for less than $100.

Samantha
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

AdvancedMD PM - Improving but....

Beoordeeld op 23/2/2017

I have had many issues with AMD over the years. I have been using the product for 5 years. The...

I have had many issues with AMD over the years. I have been using the product for 5 years. The system looks outdated (although they are updating it slowly). Some sections require multiple clicks when you would think it would be just one. I have had multiple issues with support not following up. In fact, on one occasion I was informed that I was the only practice having the issue and they had no desire to fix it (which is poor customer service!). They charge you for each and every little thing separately. Other PM systems include certain features that AMD wants to charge additionally each month for, such as appointment confirmations and insurance verification. My biggest issue is employee tracking. You have to pay for additional reporting features to run a report to see whatever employee was doing each day (and they weren't really clear that with the additional reporting that I could create the report I wanted!). They leave much to be desired and I am looking for another system. We just don't want to be stuck like we are with AMD.

Pluspunten

claims processing is clear. That's about ALL this system currently has going for it.

Minpunten

Everything else. Literally every single thing else.

susn
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Poorly written program

Beoordeeld op 16/4/2018

Customer support generally easy to reach and very nice. Unfortunately, they frequently cannot help.

Customer support generally easy to reach and very nice. Unfortunately, they frequently cannot help.

Pluspunten

Schedule relatively easy to use. It seemed easy to use and learn. Has an embedded credit card processor which saves steps but is expensive.

Minpunten

Cannot edit any payment entries. It voids the transaction and you have to re-enter it. Reports are inadequate without having to purchase a specialized program so that you can create your own reports. . Does not have a clear to read report for only patient payments for year end reports for patients. . Does not show how a patient payment was paid or the payment date or check number if a check.. Does not total the payments so that patient's can match up their payments. We do liability cases and workers comp and we can not easily print CMS forms, or reports. The transaction detail reports do not list the payer and do not break down payments or write offs by insurance carriers. It is listed in a lump sum only.

Gary
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Beoordeeld op 17/12/2012

After 4 months post going paperless, I can say AdvancedMD has been a mixed bag. We are a multispecia...

After 4 months post going paperless, I can say AdvancedMD has been a mixed bag. We are a multispecialty group that primarily deals with workers compensation which requires a plethora of individualized forms and data. We use both the Practice Mangement (PM) billing program and the Electronic Health Records (EHR) program, but we only use the PM to hold information as billing in workers compensation must be done separately by another company.

The PM is counterintuitive with it being practically impossible to track and tag custom information. For instance, we need to track attorney names and address attached to a case/patient. There are custom data entry fields, but these fields are not accessable by any reporting, datasheet, or anywhere within the PM or EHR. I couldn't build a simple demosheet in the PM.

The EHR can only get some information from the PM program and only in the predesignated format which is strange. So, if you want the diagnoses from the billing program you can only get it as a table with attached start, chronic, and resolved dates (dates which can't be accessed from the EHR). We had to repeat the data in the EHR for many instances like this.

Where AdvancedMD shines is the possibilities for programming custom reports in the EHR. While the interface can be frustrating with inane quirks, it is possible to create true detailed narrative reports. I have incredibly detailed reports that are quickly generated from the exam, but it took me over 150 hours to program. The customizable reports are why we stayed with AdvancedMD.

Recording exams and handling chart items in the EHR is a breeze.

The iLearn program is good. They can even do basic customization for you. You have to realize that someone at your office needs to become the expert on the system. You cannot depend on anyone at AdvancedMD to be able to change your templates later on. It is, however, relatively easy.

Technical support can only reread the help files for you.

In summary, we love the EHR organization and the custom report ability. We don't like the PM program due to its inability to have any custom date and some of the quirks of programming the EHR.

If they made just a few basic functionalities available and had technical service, they could have a product that was head and shoulders above the rest.

Bronwyn
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

We have used Advanced EHR/PM x 3 years since opening a small clinic. Satisfaction is fair.

Beoordeeld op 11/5/2018

The benefits are the mobility from desktop to mobile device is very useful and I believe the...

The benefits are the mobility from desktop to mobile device is very useful and I believe the possibility of capturing our quality data will be good....eventually.

Pluspunten

The tab driven system is relatively easy to navigate. I believe it has the ability to address our quality measures and the templates are configurable. Customer support is good about putting out fires, however not preventing them. I really appreciate the CIE inbound and outbound option.

Minpunten

The absolute LACK of timely communication and the lack of support to small clinics. For example, the ability to capture MIPS/MACRA data is available, however not easily accessible at least not to this provider who is also IT!!!! The configurable templates are probably "easy" if you are into IT!!!! There are too many "products", ie NEST, Insight etc. with limited explanation to their purpose. There doesn't seem to be any proactive resources for small clinics.

Doreen
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Very Disappointed

Beoordeeld op 13/10/2018

They will promise the moon and stars leaving you staring up at a black sky! I suggest you look...

They will promise the moon and stars leaving you staring up at a black sky! I suggest you look elsewhere!

Pluspunten

Instant eligibility checking, ability to access a patient’s medication history from insurance company with touch of a button, template customization is easy.

Minpunten

Too many different ways to do the same thing making it convoluted. Not at all user friendly or intuitive. Clunky. Hiccup after hiccup. Horrible mostly non existent tech support. Lots of errors and failed rx transmissions. Impossible to easily print a note or part of the chart! It doesn’t format to print without first creating what’s called a word merge template that coincides with each note template. Then you can create a document to print using this word merge option which pulls your note into a word doc. From there you need to edit spacing and copy and paste anything it failed to pull forward before you have a semi-professional note to print! Takes me at least an extra 20 minutes to do this! Ridiculous! Not to mention the price I was quoted and agreed to was half of what my average bill has been and they still, after 6 months have not been able to get billing set up with all my pay or sources!

Lisa
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best PM Application out there - HANDS DOWN! NO COMPARISON TO OTHERS THAT ARE CURRENTLY OUT ON...

Beoordeeld op 8/12/2016

Listen... My words are worth their weight and gold! I do IT. I know computer software applications...

Listen... My words are worth their weight and gold! I do IT. I know computer software applications in healthcare. I have used almost everyone of them out there and can tell you this.. Billing. If you get another program your business will not be as financially successful as it could be. I know how to build databases, program and can tell you this was written by people who have done the job! I can't rave enough about the product!
Worse one out there... Centricity - Most labor intensive billing module there is! It's horrible. It in itself can cause a company to always stay in the red. I am experiencing it now and have twice in the past.Centricity - GET THIS CAN'T PRINT DOSAGE ON PAPER CLAIMS YOU HAVE TO MANUALLY ADD IT. WANT TO PRINT A CLAIM FORM AND SAVE IT TO YOUR DESKTOP - CAN'T. - STAY AWAY FROM CENTRICITY - AMD - WILL BE MORE EXPENSIVE BUT YOU WILL SEE TRIPLE THE CASH FLOW. - IT'S CRAZY THE BLACK AND WHITE OF IT.

Pluspunten

Everything. - It would be lengthy to tell you the specifics of why it's better. Okay let's start here.... Everything is in a box - and it all flows and makes sense. button are where they should be. the process is smooth - I am a systems efficiencies expert and this is the only application that can follow suit. Online app can access from home.

Minpunten

Um.... THus the point. I swear to Jesus if you knew me and to know I sit and can't write anything shocks me... I am a critic is the worst way.. Advanced MD is the total package - I have no complaints about people support or applications. I don't think I would use advanced md if I was a physical therapist. there that's it - it is not the best application for PT or DME. - but all other specialties it is the best.