AdvancedMD EHR reviews

That we stopped using them and switched to Athena.

They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Need improvements on reporting, other than that, functionality is everything we need.

Basically everything our sales guy promised us we got, great price, features that we knew we needed are available. (switched from paper charting, so went in completely blind).

Their customer service is by far my least favorite part. The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc. Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking. - You have to understand coding to make a simple note template. - The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error. - Reporting is a MESS and very unorganized and difficult to figure out. You have to pay extra to get another level of reporting for BASIC information.- Things glitch all the time, support never knows why.- Even though it is a

More robust billing features than other EMRs; the ability to charge credit cards on file at the end of the day.

Pop ups; nothing is intuitive at all; horrific training/implementation experience; literally no discovery was completed and our demo key was an ObGyn clinic setup when we are a counseling/psychiatric practice; bait and switch with about 50% of the promised features costing a LOT extra if you actually want meaningful reports; reports that are included in regular subscription are absolutely useless; incredibly glitchy- our prescribers cannot e-prescribe on an almost-weekly basis and it requires one of them to cancel patients to make the call to AMD since only someone with prescribing abilities is able to talk to the support staff and show them what is happening; correcting wrong copays takes literally hours to do since AMD overcomplicates the process for updating this with an ERA. This system really requires that you have the infrastructure of about 10-20 admin support staff to manage all the features. It is not ideal for a behavioral health practice at all. We are walking away after just under 12 months and have switched to a new EHR that is a fraction of the price but designed for behavioral health. Our aging report quadrupled since being with AMD.

The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

I like the customer support (after extremely long hold times) the most. All employees are local, caring and knowledgeable. The implementation staff that we were assigned to were awesome.

All of it. Pop up windows, everything is a pop up. There is no spell check when providers are writing notes. You have to refresh the window to see the changes you made. The system has a DOS feel. Very clunky.

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

The price was good, the functionality was acceptable.

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

Customer service is top notch! They answer, the respond, they are kind and easy to understand.
Prescribing Rx was simple.
Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard.
On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly
COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying.
Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR

The billing is exceptional to track payments and aging report

the telemedicine integration and lack of customer support for the clients I had. The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed and transitioned in sheer frustration to phone calls which were not reimbursed by the insurance. I have since quit using the tele med option and have a new platform and all my clients are happy and I am billing insurance effectively.