SimplyBook.me reviews

What's nice about SimplyBook.me is that you can customize which features you want.

There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted.

It’s pretty accurate and I am able to book clients worldwide

There are a lot of features and to change address i have to cancel my subscription and redo

The Booking site is very difficult to navigate. My clients shouldn’t have to pay for the add ons if they are paying for the deposit. I’ve had a very hard time with using all of the custom features to market my business. The text option doesn’t work to send out notifications to clients. I was told you had to have an android to create an app when most people have iPhones. Sending out notifications to my clients needs to fixed soon.

The extra amount my clients have to pay when they’re paying a deposit and selecting and add-on.

Easy for appointment bookings, easy to use and provides great customer service.

It's expensive when trying to upgrade and creates trouble while trying to send the link.

it was easy to install and input information

being able to change time slots daily if you are working late

Very easy to use (once you get a hang of it) and client facing time zones so there is no confusion with scheduling time.

I would like to be able to block out time without marking the business as closed for that particular day. Would also like the calendar sync to pick up items place directly in my Google calendar and block out time in SimplyBook.me.

It was easy to setup a service and calendar. It seemed like the integrations were also easy to manage.

It was not clear that each choice of integration was extra cost. Once the trial ended, I was on the ultra plan with only 6 or 7 choices from the basic. Difficult to strip down to basic. Website was challenging to customize.

cost, it is more affordable than other priducts and the live tech support is the best!

inability to combinethe inability to use custom features client rescheduling with approve booking. this is the only platform that does not have this function, all others do!

The customization aspect of everything. Although setup can be confusing, once you get past that, being able to customize it is very beneficial.

Customer Service. We were in need of specific help regarding the email platform before we switched to google and they were not very helpful. Plus, it's only through chat unless you pay for help which as a loyal client, I believe should be complimentary when needed.

I still feel like there are even great opportunities for a better end-user experience and have made some suggestions without further movement.

It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves. It's far better than customers having to call in and speak to our manager to manually find and schedule times and write down that information, then having to contact the manager again if they need to make changes, reschedule, etc.

It's not as easy as it should be to set up a customized schedule, such as only allowing a certain number of specific services during specific time periods each day (for example, 3 full details OR 2 full details and 2 express services OR 1 full detail and 5 express services).

SimplyBook was the only system we could find that allowed us to overlap bookings by a specific time.

I don't like how complicated it is to make changes. This system was clearly designed for another industry, so we've had to make it work, and it isn't always intuitive as a user how to go about making specific changes.

The ease of use once it is setup is nonexistent. Which it should be. We spend a lot of time fine tuning and it runs like a gem!

I hate setup of anything especially systems such as this. They made it wasy and very accessible.

I like the ease of scheduling for my clients and I can customize how I would like

Took me a little bit to get it set on opening hours and available hours. I'm available all day, but only take appt at specific times.

I love how easy it is to use and book. Clients love that in their appointment reminders there is the ability to reschedule, so they don't have to call me!

The automatic renewal takes a couple days to hit the account, and in those days features are turned off so clients don't get their reminders

The best thing we love about Simplebook.me is that once the site is setup, our customers can book any time they wish without a lot of follow up. It is essentially handsoff and we get notifications each time there is a reservation

I wish there was more customization that would allow different service locations book multiple services at a time, while automatically blocking off certain services

It is effortless, and effective for my needs as an online teacher

Some of the custom features need other addons to activate

When we first launched our small beauty clinic, we sought out Simplybook.me to help manage our limited appointment bookings and client base. After over two years of use, we've seen our business grow rapidly, and Simplybook.me has scaled with us every step of the way.As a startup, we needed an intuitive, easy-to-use platform that could handle online bookings for our barebones staff. Simplybook.me provided just that with their basic plan. As our appointments filled up, we upgraded to higher tiers that unlocked more features. This allowed us to sync with business calendars, process payments, send reminders, and more.Now with multiple staff members and a bustling schedule, Simplybook.me continues fitting our needs perfectly. Their plans are flexible and affordable even for higher volumes of bookings. We can customize the platform with our branding and tailor it exactly to our clinic's workflow.Simplybook.me has been an invaluable partner from our humble beginnings to now operating a successful, growing enterprise. Their scalable platform and features have allowed us to focus on clients, not bookings. We're excited to continue evolving with Simplybook.me for years to come. It's an essential tool for any small business aiming for bigger things.

The number of custom features is pretty limited in each plan. For example, for having a fully working payment option like accepting online payment and deposit, you need to activate two or 3 custom features out of the maximum of 4. I wish they increase those limit in the future.

Easy to use and clients love the ease of it.

Not all features available for free, have to pay extra.

Overall platform provide components that are needed, simplistic design

does not provide ease of use and the platform editing is not the easiest to use, the features you actually need require more money but the next package does not make sense for the size of the business. Get little to no traction on the site

Easy to use for staff members and clients. Keeps my schedule organized when my days are busy.

Price. One user using it, $50 for it can be on the pricer side.

It’s easy enough to use but it’s basically just booking

Wanted more functionality but it does bookings well

Easy to setup on administrative side, easy to use and keep track of clients.

Wish that the payment setup, they could pay credit card, PayPal, or Venmo and not only take to PayPal screen, it confuses a lot of people even though they have the option to use a card.