OnTheClock.com reviews

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

It's very easy to understand and to use. Quick to learn

I can't think of anything that I don't like about it.

Was anxious to try the software and get set up for next payroll
After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews.
Their website even invites you to call...(Under the contact tab)
Contact Us
We would love to speak with you about any comments, questions
or concerns. Please do not hesitate to use the contact information below.
Apparently, not the case.

Ease of use AND integration with QuickBooks Online

All features were what I needed; so I don't have any suggestions to offer at this time.

I love the ease of clocking in using my mobile device. As someone who has always had to punch in on a computer, I know first hand that computers sometimes take their time opening and connecting to the internet for you to do anything. That's never fun, especially when you need to clock in. This has been a great product to use instead.

The notes section in the Time Card Entry doesn't always allow you to enter a note.

Perfect product to use for employees to log their work times

nothing,works well

I would say that you can maybe look at price or to help small businesses to get say at least 5 employees on before paying monthly?????

User friendly, inexpensive, options beyond just time tracking

So far, I haven’t found anything I don’t like.

Customer service is great. Affordable, easy-to-use option for time tracking

Certain functions are sometimes not found easily, but customer service is so good this is not a major issue.

Time tracking is so much easier! Staff can clock in and out while traveling.

Sometimes the GPS tracking does not work. At times it will not require location, even though it is set too.

The ease of use and the new updates. Also how you can see everything

It doesn’t give an Option or support for Reminders. As a person but short term memory challenges this would be very helpful

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

The incredible amount of flexibility it offers is amazing. You can set or restrict punches from specific devices, regions, IP addresses, and similar on a per-employee basis or account-wide, allowing you to make sure that every employee is punching in when and were it's appropriate to do so. It allows a per-employee automatic accrue system for PTO. Approving PTO requests is a breeze as well.

In terms of end-user friendliness, it's a bit rough for non-tech-savvy folks to find the specific website they should log into and punch from - just going to ontheclock.com doesn't actually show anywhere you can log in or punch. This leads to needing to explain specific steps and URLs to users, or sending them a link to click, rather than just telling them to go to the site. It's also a bit of a hassle to reach the Group Punch site where employees can simply enter their employee number to punch in or out, and that could easily be resolved by having an application you could download to turn a desktop into a punch station.

Prior to switching to OnTheClock we actually had a thumbprint scanner. Half of our employees couldn't get it to scan their thumbs consistently. We have satellite offices that created a lot of manual adjusting because we only had one scanner. OnTheClock is sooooo much easier! Accessible from anywhere you have internet access and if there are manual corrections/adjustments to make they are a snap and biweekly I get OnTheClock to email our accountant timecards with no hassle.

n/a - can't really even think of any cons.

The mobile platform gave a quick way to track the jobs with GPS and time stamps - VERY valuable as a contractor who travels to jobs all over. Keeping track of each client is a huge value for end of quarter reporting.

Wish they had a billing/invoicing component as part of their tool. It would be super if an invoice could be sent immediately to the client. If there IS this feature, I've not seen it yet! It does have to be connected to the Internet always for the tool to work fully... it would be nice if you could still check-in with GPS and have the software automatically add the stamp/clock track create the entry WHEN you get back online?

The set up and daily use is very easy. We are a small company and didn't need a complicated system at this time. It also looks like it will be a good program as our company grows and hires more employees.

Sometimes as Administrator I need to over-ride the punches. It takes me a while to get it right. Could be just that I don't remember how to do it since its not an everyday thing.

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

very simplistic to figure out - no training needed. It is straight forward. It was quick to be figured out, I didn't have to have the people take time out to do a training.

TOO simplistic and doesn't offer the best options for flexibility. -
The PTO accrual is horrid in that it doesn't have stopping points.
ex: - someone hits their 5th year and I to change the amount of time they are accrueing - it goes back to the date - but disappears if I move the date forward.

Quick end of the pay period totals and exceptional pricing

Sometimes the ability for an employee to clock in outside of the building on an app makes me question integrity. Have not had any specific issues though.

Easy to set up - implement. Easy for staff. Easy to access. Security lock down features makes it trustworthy.

Would like to force staff to change password more routinely. At some point when the staff get larger, the price can go from very affordable to questionable.

Easy to use, nice interface, affordable

Maybe not good for all larger companies, but that would depend on the set up and need.

It is nice not having to buy supplies for a traditional time clock and that each employee can clock in from their own computer. It is also nice for those that occasionally have to travel because they can still clock in and out from out of town.

Really, there isn't anything I can think of that we don't like. Obviously, if our internet is down, we don't have access to the software, but it could be worse!

I like being able to control the location of log in as employees were taking advantage when they were permitted to clock in/out from their phones. Great having ability to have holiday and vacation hours added and tracked automatically.

Would like a place to record individual notes regarding excused/unexcused absences or tardies, call offs and reasons provided for call offs.

I have tried a few competitors and I like OTC the best. I like that it shows you where the employee punched from, so when I'm out of town or during covid when everyone is WFH I can ensure they aren't clocking in from other locations. Overall it works for my needs and we set its periods its counting to match our payroll periods and it makes pulling time a breeze.

I wish it showed punches from other days as far as locations, like so I could look back over a significant time period or go back to pull a specific punch location. I also wish the pricing was lower. I am about to add another employee and costs add up so fast running a business

Easy to use and set up employees. Keeps records of everything including punch in and out outside of company computers (mobily).

When you delete an employee it deletes all of the information and documentation (it doesn't save).