TenFold reviews

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.

The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.

The software performed as expected. The popups worked most of the time and performance was never laggy.

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

The reporting and visibility of activity.

barely supported in Australia, buggy integration with Bullhorn. Works one day, doesn't the next. fussy with phone number format. our team dial as much manually as they do use it as it is unreliable

The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.

Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.

Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.

It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Saves time by at least 20%
Auto logs calls and notes
Logged calls can be custom on SFDC (Lead, contact, opp, acct)
Good metrics and data from previous activities.

I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!

I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.

Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.

The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.

The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.

Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well.

The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser.

I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.

The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.

This "caller ID" works in real time. The customers information pops up on screen and is very helpful, especially when the people who are calling are a bit skeptic. Inputting notes directly from tenfold is a plus and very useful.

I love that I can see who the call belongs to and who the last person who spoke to the client is.

Overall very useful.

A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.

Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers.

Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings.

I like that we are able to log calls, and keep track of what happened on each call to look back on. I also like the click to call function, as well as the local presence function. We have noticed a huge increase in people that answer our call with the local presence feature.

I like least when tenfold stops working, but that is few and far between now. It used to happen all the time, but the bugs have definitley been fixed.

Its easy to use - it pops up, you add a little info and your tags etc. there is not much to do the product opens with the caller info and notes etc

i guess the only thing easier would be opening infusionsoft directly i need things as easy as possible - this is pretty good

Plays quite nice with Sugar, has only become more stable, and the additional tracking it enables has allowed me to catch mistakes and miscues in new staff faster, and in new ways. Truly introduced some irreplaceable KPIs for us.

Very rarely some pages turn off the click to dial function, its very rare and you usually only have to refresh. "quality connect" counts occasionally feel arbitrary.

You can group members of the sales team so they are under your "Team". This makes it easy to view call numbers side by side.

I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.

Sometimes it crashes every now and then. When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.

Easy functionality for my employees is the most important feature. Having the ability to easily manage and input their phone call notes into Tenfold in which automatically transfers to Salesforcee for tracking is effortless. The customer support has been proven to be second to none and take care of our needs asap.

The popup is a wonderful feature! The integration with Salesforce, and Customer Service are flawless as well. Great response times.

The ability to have dispositions, or preset notes, would be a major plus. Often times clients call in for the same thing, so this would save a lot of time.

Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately.

The ability to add notes about the call within the program changed a lot of how our office works towards leads.

The pop-ups can actually be a little bit finicky and hard to move around while on the phone with someone.

Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.