Prisync reviews

Easy, intuitive interface, great customer service, very good value for money.

Automated competitor match could be released already, it would make software even more powerful.

The one thing I like most about Prisync is the ability to analyze and follow up on development of our listings at resellers globally, the availability and the price deviations - both deviations between resellers and deviations compared to competitors. A user-friendly portal makes it easy to updated products and add new items when needed. The people at Prisync have been very helpful from start in setting up the accounts, making customizations, and help with technical obstacles at different resellers webpages. I warmly recommend using Prisync if you are interested in the listings, availability, and price information of your and your competitors products.

The most challenging with tool, and most time-consuming, was to onboard the products and making sure each account retrieved the data correctly from the resellers webpage. This required many hours of work and months before everything was correctly set up. Issues with the URLs such as not retrieving the correct stock information, prices differing in the portal compared to the daily excel files, or websites that are 'blocking' the tool from retrieving the data. Additionally, these issues was not identified by Prisync from start, but from our usage of it where a lot of the data still needed to be gathered manually. The daily excel reports includes a lot of information which could be simplified. To fully use the data retrieved by the tool it is required that you have some Excel skills of your own to get a better overview and analysis of the data retrieved by the tool.

It helps us track the price and availability of all our key products at all our key resellers. It also saves a lot of time since doing this manually would take much longer.

It took long to start using Prisync; to get all the products we want to track entered into the system.

Prisync has a lovely neat and easy to use design, the support team is never not available (from my experience) for any issues you might have at any time and they track all our competitions pricing and send us an update everyday (via email). It's efficient, easy and definitely 'does what it says on the box".

To compare it to other websites with similar functionality that we have used; it is the neatest looking, easiest to use, with the best support services that we've found and has so far been the most willing to work with our business and accommodate our needs. Other companies have given us excuses about the lack of support or errors or lack of functionality but Prisync just delivers, with helpful and friendly support.

It would be helpful if we could further organise our products into categories (besides the given: "I'm Cheapest", "Cheapest" etc.). For example some days our company wishes to only quickly check the pricing of the ranges of airguns that we sell, I currently have to search each individual airgun in order to check the range or sift through multiple pages. It would be nice to be able to check all Camping Equipment/ all Airguns etc. Also they are one of the more expensive price checking services but they seem to have the best overall service.

The way the software is organized makes it very convenient to use. It is very easy to find your products, your competitor products and price increases with this software. Bulk uploading URL's is also amazingly efficient ans saves an unbelievable amount of time.

I honestly do not have anything bad to say about this software.

Visual presentation of your price position
Possibility to add a mulitplicator/divider for differences in selling units of your competitor

Points that could be improved:
1. possibility to update the product cost, product name, brand and category via the batch import tool
2. don't treat URL's with multiplicator/divider as separate competitor
3. Daily number of price changes (Increased/decreased) -> also split this number per competitor (including link)
4. Possibility to filter on ‘I’m cheapest’ + filter “difference > than X%” to have a quick overview of products you are maybe offering to low

The website dashboard is very simple and intuitive. We run multiple reports everyday to monitor thousands of product SKUs. This allows us to remain very competitive and even occasionally catch our own errors.

There have been only a few instances where a price wont be pulled despite having the correct URL. However, the support team is great and always very quick to respond and resolve any issues.

Excellent service with fast and friendly support, we've been using the product about 2 years and the biggest problem in e-commerce nowadays is price tracking, thanks to prisync; completely solves this problem.

Sometimes it doesn't load on desktep and mobile, it would be good if the service has an app for mobile.

This software delivers its promise with a very high reliability. It is very easy to configure from within and the support on the dashboard is fantastic

It was a difficult to connect the api to our manages store, since there was not ready made plugin.

Very easy to use, requires just one time setup and all the rest is updated regulary quit frequnetly so it guaranteed most accurate data
Customer service is superb.
Fair cost.

Dynamic pricing is very useful, but rules must be perfected.
It should be possible to choose when schedul the updating of prices.
There is no alerts information for broken URL.

Ease of use

My model numbers are currently muddled in upper and lower case which looks confusing. This was done by error when you did an automated data input for us. You say you cant correct it, which I find hard to believe.

Very easy to use interface, when i was first looking at all the different companies offering this type of software the interface looked very out dated and difficult to use. Prisync is the complete opposite everything is so user friendly.

When adding alot of products sometimes there are issues with the links so keep having to manually check and report the link can be quite time consuming but apart from that there wasn't any issues with the software or the help.

Very easy to use and for new members of the team to pick up when needed. Delivers good quality results and helps us keep track of competitors. Customer service is incredibly good when we've had questions.

It would be useful to have some better filtering, perhaps with action points to be taken (e.g. where we are not JOINT cheapest). It should be noted there are improvements all the time though so maybe this is possible by the time of reading this review.

it does it job perfect, and it has the right possibilities to scrape our competitors website, even though the data is sometimes in specific formats.

short line with the customer support

extra conditions to define your smart price would be great

Great insight into your competition. Tracks price changes and Out of stock The app lets you enter the cost of goods, so it is easy to work out if your products are profitable.

Would love them to provide a calculator for the mark up on your item. As you have the ability to put in cost of goods

I like the daily ease of use of this product

I would prefer a weekly summary report than a daily report

Simple to use, to see data and to import/export products in scale. In addition, their customer support is undoubtedly accurate and powerful.

Could have the 'Price History' or 'Advanced Mail Reports' option in the Medium Plan

Ease of product setup & editing. Able to split reports into category or brands makes updating prices quick & easy.

Some websites block auto search for their prices thus rendering results incomplete & refreshing website price grab individually can be time consuming.

Prisync will send you 2 excel files (also downloadable) daily on the tracked items. The excel formatting is consistent and easy to do post analysis with

Competitors often update their URLs, causing them to be dead. We are not updated on such outdated/dead links and we usually only find out about them by way of chance.
The last time I spoke to Prisync, they are already working on this feature. Looking forward to the great improvement!

Very helpful live chat staff and good clear front end

Some uploads a little tricky. You can't download saved urls although the staff will do this if you make a request

The program gives you a feeling of security that you can always keep an eye on the prices of your customers - but also on the competing products. This way we can easily adjust the prices to the current market situation at short time.

Unfortunately, it is very time-consuming to enter all products into the tool. In addition, some customers block the tool, so that no stocks can be played out. However, this only affects a small part of our customers.

Easy to use. Great customer service. Great User Experience. Dashboard and search add to a great user experience.

It would be easier to use if product compared our the products on our website with the products of websites we entered. A lot of energy in making sure spreadsheets are apples to apples in product comparison.

Easy of use.
History of prices.
You can track as many Urls per product you want.
Nice reports.
Check of stock availability.

I wanted to have more custom fields for filtering and reporting.
I would like to have an easy way to select multiply products for editing or deleting them.

Prisync is an excellent tool to check the listing availability and stock status of what we want to know from our partners and competitors. Then, develop the action plans with the partners based on the Prisync report.

Sometimes, we cannot get the correct information from Prisync, especially for the security check, but we can report those issues to Prisync to solve.

Easy to check price movements by competitors

Some manual work and follow-up to get value for money