Vagaro

4,7 (3.429)
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Planningsoftware voor salons, spa's, fitnesslessen en bedrijven

Totaalscore

4,7 /5
(3.429)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,6/5

95%
heeft deze app aanbevolen
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3429 reviews

Axel
Axel
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

It's great but unnecessary

Beoordeeld op 12/7/2022

It's awesome really really awesome but like I said is not necessary for small companys, maybe if...

It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

Pluspunten

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Minpunten

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Overwogen alternatieven

Google Calendar

Redenen om voor Vagaro te kiezen

It's free

Overgestapt van

Google Calendar

Redenen om over te stappen op Vagaro

free

Antwoord van Vagaro

Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.

Mavis
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Starting Back Post Covid-19

Beoordeeld op 18/1/2024

Overall, I am very pleased using Vagaro software. It allows my clients and customers to book...

Overall, I am very pleased using Vagaro software. It allows my clients and customers to book online, to cancel an appointment and reschedule if needed, saving me time. I can go in and change the look of my Vagaro site whenever I want. The software allows me to send email blast for little or no cost. It's a great way to stay in contact with your clients and customers. There's a lot to like about Vagaro!

Pluspunten

I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform.
I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs.

Minpunten

I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business.

Overwogen alternatieven

Square Point of Sale en Acuity Scheduling

Redenen om over te stappen op Vagaro

Acuity Scheduling was a little difficult for me to use. I only used Square for checking out clients. Vagaro was something I was familiar with using, so I wanted to stick with something I already knew.
ANTHONY
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Vagaro is a Great App!!

Beoordeeld op 2/9/2024

Vagaro enhances appointment management effortlessly.

Vagaro enhances appointment management effortlessly.

Pluspunten

Vagaro's booking system is intuitive and efficient.

Minpunten

Reporting features could use more customization options.

Antwoord van Vagaro

Thank you for your feedback. We appreciate your input on the reporting features. We are always looking for ways to improve our software! You can always submit your great ideas on feedback.vagaro.com for future updates.

zainab
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good software. Easy to use and affordable

Beoordeeld op 26/7/2024

Pluspunten

It has been very Affordable and hence it was a good choice for us.

Minpunten

Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.

Jeanette
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A great alternative for small business

Beoordeeld op 10/2/2024

I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her...

I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her outstanding support and assistance in setting up my account with Vagaro. Her dedication to ensuring a smooth onboarding process truly made all the difference.

Throughout our interactions, [sensitive content hidden] exhibited a remarkable level of professionalism, patience, and expertise. She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way. Her warm demeanor and genuine enthusiasm for assisting customers shone through, making the experience both productive and enjoyable.

Pluspunten

Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.

Minpunten

Have not encountered any cons so far, everything has been very smooth

Juno
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Management Software for my Tattoo Studio

Beoordeeld op 19/1/2024

Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!

Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!

Pluspunten

The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.

Minpunten

There are some features that I'd like to see implemented in the near future.

Overwogen alternatieven

Square Point of Sale

Redenen om voor Vagaro te kiezen

I was looking for a new product that will function the way I need it to. And I did.

Overgestapt van

Square Appointments
Khan Md Mohaiuminul Islam
Khan Md Mohaiuminul Islam
Totaalscore
  • Sector: Kleding en mode
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

As a small business Owner, Smart choice to deal daily activities.

Beoordeeld op 24/11/2023

As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily...

As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service.
On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.

Pluspunten

Simple to configure and set up; proper guidelines are available for that
As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails.
Payment options also secure here.

Minpunten

Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.

Gabriel
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Convenient for salon and MT services

Beoordeeld op 2/9/2024

Pluspunten

They recommend your business to the public to help it grow.

Minpunten

My scheduling glitched often causing issues with my clients and calendars.

Antwoord van Vagaro

Thank you for your feedback. We're glad to hear you appreciate the business recommendations. We understand that scheduling glitches can be frustrating, and would like to look into this matter further for you! Please contact our support team at 925-464-1932

Aiden
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 51-200 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy, user friendly service

Beoordeeld op 19/9/2024

I really enjoy it, I’ll definitely continue to use it. Looking forward to it becoming more commonly...

I really enjoy it, I’ll definitely continue to use it. Looking forward to it becoming more commonly used!

Pluspunten

Easy to use, easy to understand and navigate - it’s a great app options as well

Minpunten

Unfortunately not commonly used by a ton of companies, but it seems to be getting more popular which is nice!

Antwoord van Vagaro

Thank you for your thoughtful review! We're delighted to hear that you find the app easy to use and navigate. We’re excited about its growing popularity and are constantly working to make it even better. We appreciate your support and look forward to continuing to serve you!

Crystal
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Quick processing

Beoordeeld op 10/9/2024

Processing was quick and funds came out of my account immediately.

Processing was quick and funds came out of my account immediately.

Pluspunten

Quick processing of funds from my bank account

Minpunten

I really can’t think of anything I didn’t like about Vagaro.

Jessica
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Over the past four years, Vagaro has been a huge help for me!

Beoordeeld op 15/1/2023

I have never had any problems in communications with Vagaro. They have always sent advance notice...

I have never had any problems in communications with Vagaro. They have always sent advance notice when they will not be in the office. Customer service has been excellent with rapid response any time that I have needed them. This is an excellent software to use for someone like myself, who is busy and running the business on my own.

Pluspunten

Vagaro is an excellent, simple, moderate-budget scheduling tool. There are add-on options that can improve your reach and your marketing, depending upon how much you need. They have improved their scheduling capabilities for fitness studio owners/administrators. As for set-up, on-ramping is simple and does not require long hours of education.

Minpunten

I have had a lot of trouble getting the clients to use the software on their end. They haven't found it too user-friendly, but I do work with an older generation. I get about 50% compliance with account and scheduling tasks. It would be so helpful if a video were developed so they can easily set up on their own.

Overwogen alternatieven

ABC Trainerize en WellnessLiving

Redenen om voor Vagaro te kiezen

MindBody was getting outrageously expensive. And they had WAY too many features that I was not interested in using. It got very complicated, very quickly.

Overgestapt van

Mindbody

Redenen om over te stappen op Vagaro

Vagaro had simplicity and pricing for a business owner that was trying to simplify her tasks and shrink her business at the same time.
Geverifieerde reviewer
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Small Business owners, look elsewhere

Beoordeeld op 7/10/2022

See above.

See above.

Pluspunten

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

Minpunten

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting.

It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue.

We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro.

We are looking to switch due to lack of transparency, effective customer service and technical support.

HEATHER
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Smart choice

Beoordeeld op 2/1/2020

Pluspunten

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Minpunten

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Overwogen alternatieven

Booker en Mindbody

Redenen om voor Vagaro te kiezen

price/ outdated. harder to do marketing through their software. too many steps. lots of error codes and it got to the point almost everyday something was wrong.

Redenen om over te stappen op Vagaro

Customer service, easy to use. updated marketing. looks more professional than others.

Antwoord van Vagaro

Hello Heather,

We are very pleased to hear you are happy with our software and our Support team! You are correct, the price does incrementally increase with the level of use - Vagaro is $25 a month for a single user and $10 for each additional user on your account up to seven total users. Anything above and beyond seven users are free. We also offer premium features such as credit card processing, email & text marketing, online forms and check-in app which attract an additional fee.

Our Support staff is here to answer any additional questions you may have or walk you through the full functionality of the software, to ensure you are getting the most value for your money. Don't hesitate to reach out to us via phone at (925) 464-1932, or send an email to [email protected] and one of our agents will respond quickly.

Regards,
Dan C.

Michelle
Totaalscore
  • Sector: Alternatieve geneeskunde
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Vagaro Cares About Customer Service/Support

Beoordeeld op 25/3/2020

Overall experience, great value for what they offer, outstanding customer service/support that you...

Overall experience, great value for what they offer, outstanding customer service/support that you can actually talk to over the phone and money maker option.

Pluspunten

The fact that I can get a LIVE human being on the phone to help me with just about anything I need relating to the site. The folks in customer care and always patient, kind and helpful...even when I have grumpier days. Grateful to these wonderful beings!

Minpunten

Well, I really would like it to integrate with a virtual receptionist like www.ruby.com As my business has grown, I'd love to be able to have this feature available to further help myself and my clientele. I also would prefer that the booking function automatically NOT allow for a customer to book sections that I've blocked off for time in between clients. The customer sees something different from what I see right now regarding this piece and we need to be on the same page with this.

Overwogen alternatieven

Schedulicity

Redenen om voor Vagaro te kiezen

They didn't offer human customer support. They only offered email support. Other companies have lost my business when they don't have an actual person I can reach with a question about how to use their software. This is an important piece for ANY business to have. A.I. or a bot isn't the same and actually cheapens the quality of ANY experience with a company I'm trusting to help me with a critical part of my business...online booking of my clients.

Redenen om over te stappen op Vagaro

By the time Schedulicity came out, I was already with Vagaro. Appointments Plus had some great offerings but they nickel and dime you for things like text reminder for your clients which, as a solo practitioner, can really add up and hurt my bottom line.

Antwoord van Vagaro

Hi Michelle, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

Benjamin
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Exactly what I was looking for

Beoordeeld op 10/9/2020

Before Vagaro, we had one system for point of sale, one system for booking and a third for customer...

Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none.
To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.

Pluspunten

We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.

Minpunten

While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.

Overwogen alternatieven

ZENOTI

Redenen om voor Vagaro te kiezen

We wanted one program to do everything, and after researching Vagaro and trying the Free Trial, it was absolutely what we wanted...and more.

Redenen om over te stappen op Vagaro

Zenoti was way, way too expensive for a small business such as us and YoureOnTime didn't offer recurring payments (for memberships). They look to be great products (especially YoureOnTime), but they just didn't fit our needs 100%.

Antwoord van Vagaro

Hi Benjamin, thank you so much for your feedback! We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Yeefah
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best CMS for Single Chair salons

Beoordeeld op 22/1/2021

Pluspunten

It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.

Minpunten

Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.

Overwogen alternatieven

Booksy Biz

Redenen om voor Vagaro te kiezen

I had a lot of problems using this CMS software. The cost of the service was high and the problems many. It didn't make sense to keep paying that much for problems. It did not feel like it was designed well for spas, salons or barbershops. There were a lot of things vital to my needs that I could not do

Overgestapt van

Thryv

Redenen om over te stappen op Vagaro

The customer service was not as available as Vagaro. There were some services that booksy did not offer that Vagaro did.

Antwoord van Vagaro

Hi Yeefah, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

Michele
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Vagaro at Take Two Salon

Beoordeeld op 3/5/2021

What I appreciate most is the great customer service. I also appreciate that the "request for a...

What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.

Pluspunten

Vagaro iseasy to use, easy to train, and offers fair pricing.

Minpunten

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Overwogen alternatieven

Rosy

Redenen om voor Vagaro te kiezen

At the time, Phorest has some things to work out being that their were difference between UK and US based salons. Also their pricing was much higher.

Overgestapt van

Phorest

Redenen om over te stappen op Vagaro

Ease of use. We are a new salon, first time salon owner. This was our transition from an appoint book with manual entries. The training and support Vagaro provides is great.

Antwoord van Vagaro

Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!

Julie
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Awful booking system

Beoordeeld op 6/4/2022

Overall I would never recommend! It’s slow, buggy and the features do not outweigh how it bogs...

Overall I would never recommend! It’s slow, buggy and the features do not outweigh how it bogs down your business and create lines up front because checking out is such a problem.

Pluspunten

The only thing I like about Vagaro was cancelling. I miss a few features versus our new system, but overall the system does not have a lot of pros besides being able to color code services.

Minpunten

The software itself is slow, buggy and we had multiple problems with it. After repeated calls to customer service they blamed it on our internet service which I upgraded with no change. I called back and they blamed my computer, to which I upgraded memory to make the computer faster. I continued to have issues. We just cancelled in January and they continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful.

Overwogen alternatieven

Square Appointments

Overgestapt van

Booker

Redenen om over te stappen op Vagaro

I wish I hadn’t. I now have square and though all the features aren’t 100% how I’d want them I pay less and I process a credit card in seconds and jump from day to day with ease!

Antwoord van Vagaro

Hello Julie. We are sorry to hear about your experience. We are committed to providing excellent customer service and sincerely apologize if that was not your experience. If you would like to discuss this further, please feel free to reach out to us by emailing [email protected]

Elise
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Vagaro is a key component to my small business.

Beoordeeld op 24/6/2023

Overall Vagaro is a great system that helps my small business run smoothly. And I love how easy...

Overall Vagaro is a great system that helps my small business run smoothly. And I love how easy customer service is to get a hold of.

Pluspunten

I have been using Vagaro for almost 6 years and still love it! As a small business owner is it challenging to juggle all roles of a business; owner, service provider, secretary ,customer service, book keeper, etc. Vagaro really helps in taking a lot of the day to day operations off my shoulders. The online booking and appointment reminders are amazing and save me so much valuable time! And having access to my business data at just the click of a button is amazing.

Minpunten

One of my least favorite features is having to pay a swipe fee for each credit card transaction on top of my monthly fee. And paying extra to utilize other features such as online gift card purchasing. It would be nice if everything was one flat fee each month.

Overwogen alternatieven

Square Payments en Acuity Scheduling

Redenen om over te stappen op Vagaro

Vagaro has better customer service and is easier to operate.
Maria
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent Booking System !

Beoordeeld op 31/8/2016

I really love this booking system . I find it easy to use and reliable. I also love the chat...

I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. .

Pluspunten

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

Minpunten

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.

Annie
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

So far the customer support has been great, and I love they have classes each Monday.

Beoordeeld op 8/12/2017

Pluspunten

One vary cool thing about Vagaro is when you sign up as a single business owner or someone with a whole team, the encouraging words "You got this!" Made me smile. I knew this system would be a good fit if it could encourage me along the way to growing my business! What other company does that? The price seems vary reasonable and I love how my clients will get text reminders automatically after booking an appointment with me. Its so important these days as we can get so busy and forget an important appointment. Vagaro Pro seems to be vary user friendly and will be painless to train others to use. I have only been using Vagaro for a few weeks now for the free trial and I love the ease of navigation this program offers. I have used other computer systems and for the price I feel I will be getting quality for the investment. I have called tech support twice now and each time I have called with a question it seems as though the tech support team member was truly happy to help me. I also love how they offer classes weekly. This will be a great way to help me to continue to learn and train my staff. I have been in transition moving my business and location. The option to transfer all my client data from a spread sheet or my cell pone has been so helpful and a time saver. I feared I was going to have to enter each client one by one, but the import option made it so easy and only took a few minutes to do. I will be telling other business owners about this booking system. Its great!

Minpunten

One thing if find frustrating with most electronics is that the options change with different devices. The same is true with booking stytems. I was able to down load the Vagaro app for my cell phone, but not my desk top. It would be nice not to have to log on each time on my desk top, and just rather click an icon and my books open for me like it does on my cell phone. I would also like the open to test trial the Vagaro credit card services, but that is not included in the trial. One things I found challenging is customizing my service menu. Vagaro has so many services already input in the statement I have had to go through and delete many services I do not offer as well and filtering through the descriptions of each service I do want to keep. It would make it more simple to keep the service menu empty so the business owner can customize without having to delete and edit prices for services they want. Though, may be helpful to someone brand new to the industry. I also do not care for my clients to have access to online booking. I would rather be in charge when a guest needs a reservation so we give proper timing for each individual service. The only valuable thing for online booking would be for more guest control. I do not want to that up or maybe the idea is just too new for me. Also, you don't know is booking. Everything is so electronic these days. I would rather talk to a real person about my reservation then just book online, thinking costumer service communication.

Stephanie
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Initially Good, then overall decline in application

Beoordeeld op 20/3/2024

Initially, it was really good, however, about 6 months ago there was a major upgrade, and the...

Initially, it was really good, however, about 6 months ago there was a major upgrade, and the application has declined and seems to have many issues within their marketing campaign, forms, and syncing between locations.

Pluspunten

Initially, we needed to track our customers packages, gift cards, and appointments. Scheduling, reminders and forms for services were also an important feature.

Minpunten

We are required by our insurance company to have forms for each service and forms have been an issue by not sending out to customers, saying they are filled out when they are not. Additionally, the marketing campaign feature (emails/text) does not provide you with correct data. What they say will be "Announced" does not match what was processed and text messages are sent DAYS after it was announced. Additionally, customers are missing from the email/text campaigns and Vagaro says that to account for any missing customers that would be an "enhancement". Reallyyyyy, what is processed versus delivered/failed do not match and there are missing customers and that is considered an enhancement. Additionally, you have to submit a ticket to determine what happened and if they don't research it with a 7-day window, they respond that they can't research it. We have been going round and round for over 4 months to get these issues resolved. Very disappointed in where this application is going.

Antwoord van Vagaro

Thank you for bringing these concerns to our attention. We've taken note of the issues you've experienced with our service. We appreciate your patience and understanding as we work to resolve these issues. If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to reach out to us directly. We're committed to ensuring that your experience with our software meets your expectations.

Sarry
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Give it a go

Beoordeeld op 30/11/2020

I just wish there was a little more to Vagaro when it comes to business essentials. It is really...

I just wish there was a little more to Vagaro when it comes to business essentials. It is really important for owners to track their numbers without having to do extra work and I just wish there was more there. I also wish that texting was a part of the program seeing as how contactless is the way to go but to charge an arm and a leg is a bit much. I get that new ideas are coming up and the actual subscription isn't expensive, but don't up-charge us because technology changes and you see it as a way to get money from us. I also wish there was an option for split payments of more than one credit card. I wish that they did NOT charge a fee for us to accept credit card tips. A few ideas and ways to help.

Pluspunten

This software is pretty easy to use and it allows us to check our schedules anytime

Minpunten

There are always pros and cons, for me sometimes it's the reliability that bothers me. Sometimes appointments will not show and clients get a confirmation which is frustrating. I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system. I also didn’t like how little resources there are for reports or how little the software offers you a boost when you pay for a service to "get noticed" otherewise everything is pretty standard.

Antwoord van Vagaro

Thank you for your review, if you have any ideas about how we can improve the software you can share them at feedback.vagaro.com

Amber
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Salon Owner

Beoordeeld op 21/2/2023

I am happy using this for our salon booking system and calendar.

I am happy using this for our salon booking system and calendar.

Pluspunten

I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.

Minpunten

I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.

Overwogen alternatieven

Schedulicity

Redenen om voor Vagaro te kiezen

Price was extremely higher.

Overgestapt van

Mindbody
Kimberly
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The Ultimate Business Companion for Salon Pros

Beoordeeld op 4/10/2023

Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendlines...

Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendliness, top-notch customer support, and valuable tutorials have made it an indispensable tool in my day-to-day operations. Whether you're a seasoned professional or just starting out, I highly recommend giving Vagaro a try – it's a game-changer for anyone in the service industry.

Pluspunten

One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.

Minpunten

The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.