Lavu POS reviews

Totaalscore
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245 reviews
- Sector: Managementconsulting
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Former Lavu User
Beoordeeld op 17/7/2020
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Pluspunten
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Minpunten
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Overwogen alternatieven
Toast POSRedenen om voor Lavu POS te kiezen
We needed better reporting and labor tracking.Redenen om over te stappen op Lavu POS
Antwoord van Lavu
Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very Satisfied Customer
Beoordeeld op 30/4/2024
Everything is working smoothly and the system is so easy to operate.
Everything is working smoothly and the system is so easy to operate.
Pluspunten
After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.
Minpunten
For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.
Redenen om voor Lavu POS te kiezen
The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.Overgestapt van
SpotOnRedenen om over te stappen op Lavu POS
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Worst small business pos system ever
Beoordeeld op 5/10/2023
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We...
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.
Pluspunten
Nothing now. They have gotten significantly worse over the years.
Minpunten
Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.
Antwoord van Lavu
Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Non-Profit Partner
Beoordeeld op 30/4/2024
very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly,...
very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.
Pluspunten
No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.
Minpunten
hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Lavu Review
Beoordeeld op 2/2/2024
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.
Pluspunten
How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.
Minpunten
Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!
Overwogen alternatieven
CloverRedenen om voor Lavu POS te kiezen
Because the business owner and I know each other.Overgestapt van
Toast POSRedenen om over te stappen op Lavu POS
Antwoord van Lavu
Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.
- Sector: Recreatieve faciliteiten en diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Lavu Review
Beoordeeld op 9/5/2024
So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content...
So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content hidden] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!
Pluspunten
Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.
Minpunten
I would have to say, I haven't found anything I don't like yet.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks Gratis proef lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A good fit
Beoordeeld op 19/9/2024
Great service and the deal is better than any other company. [sensitive content hidden] was great...
Great service and the deal is better than any other company. [sensitive content hidden] was great and patient.
Pluspunten
The easy and great service and the help from [sensitive content hidden].
Minpunten
Nothing was not good and the service was the best.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
WE LOVE YOU LAVU!
Beoordeeld op 4/12/2023
Pluspunten
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
Minpunten
Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Redenen om voor Lavu POS te kiezen
We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.Overgestapt van
Toast POSRedenen om over te stappen op Lavu POS
Antwoord van Lavu
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
- Sector: Entertainment
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
lavu pos is great for business
Beoordeeld op 31/8/2024
so far its worked well, works fast, want to change receipts
so far its worked well, works fast, want to change receipts
Pluspunten
ease of use is what i like the most about lavu
Minpunten
setup was a little slow, had issues with downloads
Overwogen alternatieven
Square Point of SaleRedenen om over te stappen op Lavu POS

- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Detail
Beoordeeld op 2/9/2020
Pluspunten
Detailed report and you can clock in and clock out your employees
Minpunten
I think the flow of the layout can be improved.
Antwoord van Lavu
Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Re-start 2.0
Beoordeeld op 12/2/2024
Very good to finally resolve and get the refund on accounts as promised
Very good to finally resolve and get the refund on accounts as promised
Pluspunten
Familiarity and previous experience working with Lavu
Minpunten
Length of time to resolve issues associated with account
Overwogen alternatieven
Square PaymentsRedenen om over te stappen op Lavu POS
Antwoord van Lavu
Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
New, old, new!
Beoordeeld op 17/7/2023
So good so far.
So good so far.
Pluspunten
We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.
Minpunten
Well the worst part of about any POS is the onboarding but that is what it is.
Redenen om voor Lavu POS te kiezen
They were bough and the POS was being shut down.Redenen om over te stappen op Lavu POS
Antwoord van Lavu
Hi Allen, thank you for sharing your experience with Lavu. We are glad to hear that you are happy and so far everything has been good!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Not for the faint of heart
Beoordeeld op 8/3/2024
POOR. Much was left to the user to setup and install. We got through that without too much...
POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.
Pluspunten
Seemed like the product was a good value with useful tools. Operative word is seemed
Minpunten
The customer “no-service” department. Difficult communicating with overseas technicians
Antwoord van Lavu
Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at [email protected].
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best POS for the money
Beoordeeld op 30/4/2024
They have great customer service and are always available if you need help.
They have great customer service and are always available if you need help.
Pluspunten
It’s easy to implement and low upkeep coat make it a win win system.
Minpunten
If the internet is down so is your ability to process cards if you process through Lavu.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent restaurant POS!
Beoordeeld op 22/3/2024
Pluspunten
Ease of use, different levels of access based on employee type, excellent customer service
Minpunten
Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.
Antwoord van Lavu
Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Gets the job done!
Beoordeeld op 29/8/2023
As a business owner confident in presenting Lavu as a solution for their business, I have No...
As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.
Pluspunten
I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.
Minpunten
The payroll integration solution would help the value of the service.
Antwoord van Lavu
Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Satisfied
Beoordeeld op 5/10/2024
I am very happy with the system I received.
I am very happy with the system I received.
Pluspunten
The menu is what I need it. The put everything in for me.
Minpunten
There is nothing I don’t like about it the system is amazing.
- Sector: Kunst en nijverheid
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
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Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
GREAT COMPANY
Beoordeeld op 6/7/2024
great experience for a person with no pos experience
great experience for a person with no pos experience
Pluspunten
so far love everything about lavu no problems what so ever.
Minpunten
nothing at all. The entire experience has been smooth and transparent.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Juice Bar setup
Beoordeeld op 20/3/2024
The team has been helpful, but still need to know info about extra fees charged to my account
The team has been helpful, but still need to know info about extra fees charged to my account
Pluspunten
Ease of use, the system is easy to use.
Minpunten
I’ve been charged extra fees and don’t know why.
Antwoord van Lavu
Hi Nia, thank you for sharing your experience! We understand this can be confusing and cause for concern. Your customer success manager, Nick, has reached out to hopefully clear up any issues. Please reach out if you need anything at all.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing System
Beoordeeld op 26/4/2024
Pluspunten
The Customer Service is amazing! [sensitive content hidden] is always very helpful and responds quickly to my questions.
Minpunten
So far everything has been great so I cannot answer this question with any sort of negative remark.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
No need for expensive hardware!
Beoordeeld op 16/10/2023
Pluspunten
The ease of placing orders, for takeout and dinner service
Minpunten
Separation of features , it’s more convenient to have things included instead of priced out
Antwoord van Lavu
Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Aunt B's Snacks
Beoordeeld op 3/5/2024
Pluspunten
Customer service,and always answers the phone
Minpunten
Calling and sending text message for upkeep
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Chef
Beoordeeld op 14/8/2023
Payroll POS online and
Payroll POS online and
Pluspunten
Customer service support is excellent!!!
Minpunten
Nothing really even when something is wrong smoothly work out
Antwoord van Lavu
Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.
- Sector: Bankwezen
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Lavu Point-Of-Sale
Beoordeeld op 20/5/2023
A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding.
A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding.
Pluspunten
The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection.
Minpunten
The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant
Antwoord van Lavu
Hi Donnell, thanks so much for taking your time to share your experience with Lavu. It means so much to us to hear that everything has been great!
- Sector: Restaurants
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Meer details weergeven
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Restaurant POS
Beoordeeld op 22/6/2023
So far so good
So far so good
Pluspunten
Easy for a business owner and staff with a emphasis on customer service
Minpunten
Don't have any cons as yet. Will report later on that
Antwoord van Lavu
Hi Scott, thank you so much for sharing. We are glad to hear that you are having a good experience with Lavu!