DrChrono reviews

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493 reviews

- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great Product
Beoordeeld op 21/2/2019
Pluspunten
i like the new addition of several financial reports that you can run to really analyze your practice with regards to billing
Minpunten
the support is sometimes difficult to communicate with. they are timely but ifeel there is a language barrier.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The ultimate software partner for your Mac computer office!
Beoordeeld op 10/4/2020
Patients save me time and charting by communicating through the onpatient portal.
I can run reports...
Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.
Pluspunten
Seamless integration with my MacBook, iMac and iPhone.
Fast, knowledgeable support.
The unlimited ability to customize for my sole practitioner non-force chiropractic practice.
Easy to understand video tutorials which answer most questions without having to contact support.
Robust, integrated systems, such as the ability to provide credit card processing.
Knowing that drchrono is a leader and partner with Apple Health.
Minpunten
I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
An Adaptable EHR System
Beoordeeld op 25/3/2024
Great experience and I would definitely consider using the system if it was more cost effective.
Great experience and I would definitely consider using the system if it was more cost effective.
Pluspunten
Customization is unparallel and cloud based is a bonus.
Online scheduling, self check-in, a HIPAA-compliant patient portal.
Mobile access that is clearly efficient.
Minpunten
Cost is on the higher end and too many options in one suite.
Antwoord van DrChrono
Hi Muhammad, thank you so much for your review! We're happy to hear DrChrono's customization and cloud-based software has been efficient for your practice. We appreciate you being a part of DrChrono!
- Sector: Medische praktijk
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Dr. Chrono
Beoordeeld op 25/11/2024
It is satisfactory. What i like about using Dr.Chrono is the easy way on maneuvering it. The...
It is satisfactory. What i like about using Dr.Chrono is the easy way on maneuvering it. The flexibility of the tool and it is an all in one access to patient’s records.
Pluspunten
The accessibility on checking schedules and creating one. You can also add task and make communication logs.You are also able to upload documents of patients in chart.
Minpunten
The loading time.Sometimes it takes time for the tool to load and also if you arw not using it. It automatically log you out in the system and you need to log in again.
Antwoord van DrChrono
Thank you so much for your review! We are thrilled to hear DrChrono has given the tools you need to easily manage your day-to-day tasks. We appreciate you being a DrChrono user!
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Happy with our decision
Beoordeeld op 28/6/2022
Overall, Dr. Chrono has been a great value for the price. We are very pleased with the decision.
Overall, Dr. Chrono has been a great value for the price. We are very pleased with the decision.
Pluspunten
provider documentation. streamlined, looks good, customizable.
Minpunten
Would like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.
Overwogen alternatieven
CharmHealthRedenen om voor DrChrono te kiezen
Unhappy with the workflow / price of Athena. Poor customer service as well.Redenen om over te stappen op DrChrono
unhappy with their EPCS set up- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Buyer Beware!
Beoordeeld op 28/9/2020
I find their business practices shady, customer service says they will respond within 24 hours,...
I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.
Pluspunten
I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.
Minpunten
Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount.
This company operates on a bait-and-switch policy. Stay away!
Dr. Loui
Overwogen alternatieven
JaneRedenen om over te stappen op DrChrono
I left Dr.Chrono for Jane App and Jane has been a wonderful experience.- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
BEWARE this company. HORRIBLE service. Terrible contract.
Beoordeeld op 11/12/2019
Absolutely horrible service. They're GREAT during the sales process (of course), and they were...
Absolutely horrible service. They're GREAT during the sales process (of course), and they were initially helpful in setting it up, but they very quickly cut you off from regular support and try to charge you hundreds of dollars for support. We were a new company, not ready to implement all features immediately, but when we got around to being ready to implement additional features, they told us that our support period had ended and it would now be (if I recall properly) $150/hr for support. There is NO phone number to call. Their ticket/email service regularly failed to answer questions, or answered completely different questions than we had asked. They took several days (or even weeks) to send canned responses that did not address the questions, which then required us to write back, which then took MORE time for them to respond, and then they would respond with fairly useless answers or just "sorry, our product won't do that, but we'll pass it on to our engineers for possible future additions."
If you make the mistake of signing on with this company, READ THE CONTRACT VERY CAREFULLY. If you start out on a more expensive plan and decide to downgrade, THEY WILL CHARGE YOU THE HIGHER RATE FOR THE ENTIRE YEAR. Cancel early? CHARGE YOU THE WHOLE YEAR. Terminate a provider? CHARGE YOU FOR THE WHOLE YEAR. We hired an NP in January. They renewed the contract in August. We terminated him in December. They want to charge us for his account until next August.
Pluspunten
It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.
Minpunten
Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.
Overwogen alternatieven
Praxis EMRRedenen om over te stappen op DrChrono
The interface looked user-friendly. It's Mac friendly, and we're a Mac-heavy office. Support *seemed* good during the sales period; support rapidly went downhill after the sale was made.Antwoord van DrChrono
We are very sorry to hear about your experience! Our account manager looks forward to connecting with you so that we can resolve these issues and clarify any misunderstanding. We are also committed to investing more resources in designing new products and technical features that will enhance the provider experience. Thank you for your feedback!
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Great customizable platform/TERRIBLE customer service and help
Beoordeeld op 11/3/2021
Up and down. I do like the ease of the platform and that I can customize it. I hate the customer...
Up and down. I do like the ease of the platform and that I can customize it. I hate the customer "service" which is honestly non-existent.
Pluspunten
It is easy to make the forms exactly what you need for your practice. They do offer some tutorials up front, but they honestly were not very helpful. Fortunately if you have the slightest knowledge of programs, you can format things yourself very easily.
Minpunten
Lot's of down time. It goes slow and you can't access your records. The biggest CON for me though is the inability to get issues resolved. I have been working on getting an issue resolved with writing scripts for labs for over a year and half now and still not resolved. There is no place to call. So you can't actually talk to someone. Their hours to help you are in the middle of clinic hours so essentially you will never get help.
Overwogen alternatieven
TebraRedenen om voor DrChrono te kiezen
wanting something that worked with Apple products better. Wanting something that didn't crash as much and was more suited to psychiatric care.Overgestapt van
AdvancedMD Billing ServicesRedenen om over te stappen op DrChrono
Because it worked well with MAC supposedly.- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
TERRIBLE CUSTOMER SERVICE! DON'T DO IT!
Beoordeeld op 19/5/2021
We used them for several years, used to have great customer service and communication and it's...
We used them for several years, used to have great customer service and communication and it's pretty obvious they are going under and we were overpaying for years!
Pluspunten
Customization of templates and scheduling calendar.
Minpunten
Many system crashes over the last year. We decided to switch to a different EHR system that was more user friendly, better online booking system and our account manager will NOT get back to us after WEEKS of sending emails and phone calls to get notes imported to new system and to cancel the account.
Overwogen alternatieven
ChiroTouchRedenen om voor DrChrono te kiezen
Interface was way more user friendly, more integrative, and the customer service is exceptional!Overgestapt van
JaneRedenen om over te stappen op DrChrono
Customization of templates and could do notes from home (web-based)
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Bad Product, Bad Support, Bad Outcome
Beoordeeld op 1/4/2022
Horrible. My practice is in shambles as a result of this company's misrepresentations. Yet even...
Horrible. My practice is in shambles as a result of this company's misrepresentations. Yet even knowing this the 45 minute talk I had with their director of sales did not include any apologies or remorse for their tactics. It was one of the infallibles shrugging off any responsibility as he looked proudly down upon the sheep. "It's your ex wife not your new one" he said!
Pluspunten
Bells and Whistles looked good and promising for tele health visits and specific customization. Again, a beautiful building set on a faulty foundation.
Minpunten
In their fervor to make a sale they tell you that you are perfectly fine importing data from your last EMR and ready to go on day 1. After the sale they tell you that they can not predict how the upload will go and you may not have some of your data. In our case, we did not have any of the data! Imagine manually re-entering the data from the last 20 years. Run! Run! Run!
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Works great for small practices, has a responsive helpdesk team
Beoordeeld op 15/12/2023
Pluspunten
Excellent and easy-to-configure views to manage the appointment slots
Minpunten
There are some constraints when it comes to customizations
Overwogen alternatieven
athenaOneAntwoord van DrChrono
Thank you so much for your feedback - we are glad to hear DrChrono has worked well for your practice! We appreciate you being a part of DrChrono!
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
This software is cumbersome to use use
Beoordeeld op 16/10/2023
It's been terrible.
It's been terrible.
Pluspunten
Nothing. I can't use this system with ease and will be happy to be done with it at the end of the year.
Minpunten
Setting appointment profiles, setting up note templates, having to search for my customized templates when I go to create a note. I counted... it takes NINE clicks to create a locked note.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Clinical Psychologist Review
Beoordeeld op 1/5/2023
Positive
Positive
Pluspunten
Ease of use for documentation of progress notes.
Minpunten
Billing payment sometimes lags. Although it has improved significantly in the past few weeks.
Antwoord van DrChrono
Thank you so much for your review, Kenith! We appreciate you being a part of DrChrono!
- Sector: Medische praktijk
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
very poor customer service
Beoordeeld op 6/4/2023
Pluspunten
superbill is pretty easy to useI liked the patient reminder options
Minpunten
The customer service is really bad. I've emailed them 6 times to close out of my practice (I moved away) & I still haven't gotten any of this service. The templates are annoying to make
Antwoord van DrChrono
Hello - thank you for reaching out! We are sorry to hear you have had difficulty connecting with someone and want to help! Can you please send us an email to [email protected] with your contact information? We can get you connected to the right person from there!
Thank you again for your review - we hope to hear from you soon!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Spiraling down
Beoordeeld op 12/5/2019
I think DrChrono needs to get their act together and address critical issues. To constantly asking...
I think DrChrono needs to get their act together and address critical issues. To constantly asking customers to add "suggestions" in the "community" page as a deterrence from addressing real problem gets old.
Pluspunten
It is 100% cloud based and ability to use iPAD
Minpunten
After DrChrono 10 years of service, you'd expect certain abilities to be fully functional.
- Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through.
- They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back.
- When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue.
- They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes.
- Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded.
- A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it.
- These are just few of the long list of issues.
Antwoord van DrChrono
Hi Hamid,
Thank you for your feedback. We do appreciate you taking the time to submit software feedback to us, and our engineering team is actively looking into your requests to ensure we can make these changes. However, since our software is cloud-based we are not able to make changes on a global scale without thinking of all users. Your account manager has also had consistent calls with the main provider from 12/2018 to 3/2019 and a call scheduled with you this week which your team was not able to attend. Please let us know when we can get in touch. Regarding your feedback for the iPad vs desktop functionalities, please note that due to various back end reasons there are limitations that each device offers thus there is a discrepancy between the tools. However, since this is a cloud-based software please note that any information entered within the devices will automatically be visible.
Thank you for your detailed feedback and we look forward to speaking with you!
DrChrono Team
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Good but could be a lot better
Beoordeeld op 2/5/2018
Pluspunten
1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use.
2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart.
3. Electronic prescription is easy.
4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents.
5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon.
6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets).
7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system
Minpunten
1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters.
For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA.
Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to.
2. Templates are still in their infancy and generally they are limited compared to other EMRS.
3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all.
Antwoord van DrChrono
Hi Dr. Doonquah,
Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below:
Phone call logs: You do not need to print/download each phone call to log it into your box account. You can print a full record of communication by patient in the patient communication report (under reporting tab). Once this is created you can upload it as a document for it to sync to box or manually include it as an additional document. Your account manager will reach out to show you.
You mentioned DrChrono templates are limited but the flexibility and customization capability of DrChrono EHR is one of our core strengths compared to other EMRs. We’ve heard many compliments from both big and small practices how powerful they are and the type of productivity boost our templates bring to their practice. I see that your practice is not currently utilizing our template capabilities to its full potential and that can be easily resolved by our account manager. If you have an ideal template you would like to have in the system we can absolutely build it out for you! Additionally we have released many new template features such as charting by exception, which allows you to set default settings on the template and you can then chart the exception rather than the rule. I also see you do not have any templates set as persistent. This setting can be applied to any template and makes the information charted persist from one visit to the next. Many providers find this to be helpful especially if they frequently copy/paste the same notes.
Thank you for your feedback on our customer service. We do take all of your feedback very seriously and we want to assure you that we have invested many new resources into our customer service team and plan to make many changes to improve our support. Your account manager is always a good resource for product related questions so you are using DrChrono to its fullest potential. She will reach out to you to schedule a call and answer any questions you may have. She will also provide product demonstration and be able to review how you are using DrChrono EHR.
Regarding the medication refills, please note I have escalated this to our development team. We appreciate your feedback. DrChrono is known for our agility in product enhancement and we are always looking to improve our EHR quickly and frequently unlike other EMRs that take a long time to upgrade their system.
Thank you for your detailed feedback and we look forward to speaking with you!
DrChrono Team
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
WORST SOFTWARE I'VE EVER USED
Beoordeeld op 21/6/2017
I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration...
I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.
Pluspunten
It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.
Minpunten
Where do I start… first of all, this is the WORST software I’ve EVER used.
1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.
Antwoord van DrChrono
Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices.
We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank you for maintaining your standards for software and for having done a fantastic job in testing our platform to its limits as this is the same standard that we are striving to achieve.
Your dedicated account manager has sent you a follow up email, but please feel free to also directly email the account management team at [email protected] for any further assistance until you transition to the new EMR platform as this is always an available avenue for you.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Non Existent Technical Support - If the program isn't working you are out of luck
Beoordeeld op 13/3/2018
NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER
NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER
Pluspunten
Digitally receiving e faxes
Fairly easy e-refills
Price point is competative
Custom appointment profiles are nice
Minpunten
1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again.
2) You cannot write a note in a patient's chart without creating an appointment.
3) The SOAPNOTE set up is just strange.
4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue.
5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart.
6) Electronic lab results and uploaded lab results cannot go to the same folder.
7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.
Antwoord van DrChrono
Hello Kristina,
We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have.
Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call.
If you have any other questions or issues, please do not hesitate to contact us directly at [email protected] or reach out to your account manager.
Thank you for your feedback and we look forward to hearing from you.
-DrChrono Team
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Responsive Support, and an Improvement-Focused Team
Beoordeeld op 4/12/2019
My regular interactions with DrChrono's support staff and management team were consistently...
My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.
Pluspunten
DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office.
The customer support is absolutely the best part of DrChrono.
It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients.
Each page provides a great deal of information.
It's worth investing the time to learn how to make the most of the software.
Minpunten
There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience.
Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software.
It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant.
While it's technically possible to manage inventory in DrChrono, there are better services out there.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it...
Beoordeeld op 3/2/2018
Once again, an EMR that may meet the needs of administrators, but fails to help those who actually...
Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services.
Pluspunten
- Lots of pre-programmed macros
- built in dictation works well
- Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)
Minpunten
- Web based version very different from app based version
- illogical provider work flow - steps needed to navigate through the system are unintuitive
- very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.)
- Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people -
had to work with drchrono to set up a 'button' to turn on to save this information
- unable to compare previous labs side by side with new results
- Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results -
have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results
Antwoord van DrChrono
Hi Craig,
Thank you for submitting your feedback. We understand that you have had some concerns in regards to the general workflow and layout of the platform, and we would like to let you know that DrChrono EHR is robust and customizable to match your workflows. We've also been notified that your Account Manager is working closely with your practice to help customize DrChrono EHR to fit your unique needs. In terms of comparing lab results side-by-side, our team is currently working on this feature. Unlike other EHRs that release product enhancements once in a while, DrChrono constantly improves and releases new features and updates throughout the year. Stay tuned for an update from your Account Manger.
We are glad to help resolve the setup questions and we’ll continue to follow up with your AM to ensure DrChrono is serving your clinic as needed.
If you have additional questions or concerns, please contact your Account Manager or directly at [email protected] as this is always an avenue for you.
-DrChrono Team
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Disappointed in product
Beoordeeld op 5/4/2022
Until we find another EHR system, we are stuck. Would not recommend them unless they got better...
Until we find another EHR system, we are stuck. Would not recommend them unless they got better reporting and a help desk that knows their stuff! The system goes down or has lag times ALL THE TIME during the most crucial times of the day too.
Pluspunten
The ease of scheduling patients and aesthetics look good. We do not submit claims to insurance, so this was one of the easiest EHR systems to use.
Minpunten
When you have issues, you have to submit a trouble ticket. You just can't pick up the phone and speak with someone. And they are mostly on India time, so that's an issue too. The reports suck. It's hard to run a business when you don't have decent reporting. We thought they could grow with us, but we've definitely have outgrown them.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur
Beoordeeld op 31/7/2018
I hope they change some simple things and this could pass as a functional EMR.
I hope they change some simple things and this could pass as a functional EMR.
Pluspunten
It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.
Minpunten
The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the date you write it". Well, what happens if you write a controlled substance that doesn't start for a week because they just filled a 7 day supply from their surgeon? Well then you are left hoping that the pharmacist notices the DNF in the comments section (the comments section specifically states: do not put start date, or any other important information). Everything about this program is like a teenager that took a programming course and thinks that they can do everything now. They have canned videos to show you how to do basic things. After that, you're on your own. It's just you and the glitches in the system trying to find your way through life. I'm 30 and fairly tech savvy, so I've been digging really deep into the program to maximize it. On the surface it looks great. After you pass through the first layer of promises...good luck.
Antwoord van DrChrono
Hi Charles,
We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at [email protected] so that we can assist you.
Best,
The DrChrono Team
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great EHR
Beoordeeld op 15/2/2017
Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have...
Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it.
Pluspunten
Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices.
Minpunten
One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Simple, Powerful, Intuitive, Affordable
Beoordeeld op 24/2/2017
I am a family physician in private practice. I have been using EHRs for almost 2 decades, and...
I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now.
DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training.
DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck.
Pluspunten
•ease of use (intuitive user interface)
•all physician and nurse documentation can be done from iPad
•built-in speech-recognition
•easy to customize templates
•large library of templates
•continually updated "how-to" videos on their YouTube channel as new features are rolled out
•friendly, patient trainers and tech support staff
•extensive Mayo Clinic patient education resources
•optional comprehensive medical billing services
Minpunten
•The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase.
•100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age)
•clinical decision support features are inconspicuous and difficult to navigate
•knowledge-base articles are sometimes out of date
•Mayo Clinic patient education resources are not well-indexed
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The most extensible and best value EMR on the market
Beoordeeld op 3/4/2020
Over the last seven years, I've seen a progressive improvement to an already excellent software...
Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning. I wouldn't be able to run my office without it. I couldn't imagine my office without it.
Pluspunten
Drchrono is so extraordinarily customizable that it can be modified for any specialty, even one as subspecialized as mine. The practice management module makes billing so easy that I can do all the billing tasks as a solo provider by myself. The API integrates into several third party apps that extend the capability of the system beyond the base system. The iPad first interface is perfect for a tech forward practice. And the price/feature ratio is the best on the market, in my opinion.
Minpunten
Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.