Valant EHR Suite reviews

Great for larger practices. I most like that Valant values what we (as users) have to say and they do actually make updates in accordance, unlike many platforms. Schedule and documentation are very easy to use. Great for large practices. Easy to use overall. Easy billing, but there are still bugs.

There are bugs. I also hate that we can't send out a link to e-sign documents - so new clients need to make a portal account and then we have to remember to send them the forms through the portal afterward. This is quite difficult. I wish there was a way to just send a new client the link to the intake forms like Kaero and AdvancedMD. However, they made adjustments to the portal that make it easier to use and I don't doubt that they will continue doing so. I must say that since the beginning, we were VERY unhappy with Valant. We feared that they will increase the pricing on us after the first year, making it financially infeasible to keep the platform - we still haven't signed on for next year, so I'm not sure if this will happen. I wrote a very negative review before, but I felt the need to update it because Valant is really making progress with bug fixes and new updates, which we really appreciate. Overall, I'm happy that we chose Valant now and while praying they don't screw us with the new rates, I'm looking forward to new updates as they come.

Nothing. A special word should be invented specifically to describe how frustrating this EHR is.

No customer service whatsoever. When you make an appointment, they don't show up, and this happens repeatedly. Extremely difficult to use. Paying for essentially nothing, because it is not usable.

I like the HIPAA compliance. I feel very safe using Valant. I like how streamlined the charting is. Prescribing is very easy with Dr. First. Love the measures that are included in Valant. Great for New Providers. I Recommend Valant to many. Met with Micah at NEI - very helpful in generating a clinical template that meets my practice needs. Have called support and they're clearly familiar with Behavioral Healthcare and that makes a difference as they understand our world.

Valant comes out with a lot of new features. And that's on me to understand new features and make the time to best take advantage

Valant has a user friendly interface, incredibly easy to use, and we can keep everything right here in the system. Customer service is great and easy to work with when anything is needed.

That you must purchase another system for claims managment. That can become super expensive and difficult moving between both systems.

Valant was the best choice for our behavioral health clinic. They continue to update and expand features that have improved the functioning of our system. It has saved time and worked well with our systems. Billing was a major improvement and linking to our Calander and notes was essential.

There are some features in the assessment and MTP that could be improved for our particular uses. Also billing is slightly complicated and could be simplified with some small adjustments. I do however appreciate the flexibility.

I LEARNED THE SYSTEM FAIRLY QUICK. IT SEEMED TO BE USER FRIENDLY. I AM SORRY TO SEE YOU GUYS LEAVE.

I DID NOT LIKE THE FACT THAT IT TOOK YEARS FOR US TO GET TO THE POINT WHERE IT WAS FULLFILLING OUR NEEDS.

This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc.

The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive.

Though Valant might be more expensive than other EHR's I feel it is worth the expense. The onboarding experience was excellent. Customer service is exceptional. I am very pleased with the integrated credit card processor, claim submission process & video format. The system is stable, reliable etc.

It's on the expensive side. It takes extra time to learn the system & I only use a small fraction of the EHR. It does not provide measures/screens for gambling disorder.

I like the electronic prescribing, the reports on measures, and the flexibility of setting up note templates.

There is a learning curve, but I think that would be the case with any EHR.

A lot of the features that Valant provides are essential for our business. We are happy with the constant updates and ongoing evolution of the software. It has improved dramatically since we started using this system 5 years ago.

Initially there were features that were not available which now are. The evolution of the system has been quite positive.

Easy to navigate and get around when trying to find things.

Some time it works really slow especially when working remotely.

Implementation of the screeners into the intake notes

patient portal when it works as advertised

- inability to prevent patients from requesting an appointment within a 24-hour or 48 hour window
- functionality errors with every single update that happens
- lack of timely access to customer service
- terrible implementation process where things were not done as they were promised they would be and it became impossible to reach the implementation specialist

The ability to see when clients are checked in for appointments and to pre-document notes using the macros tab, increased productivity!

That I have to go into a note to "dismiss" the note instead of being able to just right client to delete it.

I like that it is all in one for scheduling, billing, and documentation.

Customer service is wonderful once you get a hold of them, but hold times are too long.The prospective patient feature is a great idea, but needs work.I have connectivity issues with Valant on a regular basis, but I can go to other web sites without trouble at that same time.I’d like for prospective patients to be able to schedule appointments directly into providers’ schedules, pending provider approval.I’d like Valant to add a couples and a families mechanic. Right now there is no graceful way to facilitate this work.

Easy to learn. Versatile. Easy to track my appointments.

Can be a little quirky requiring refresh often.

Comprehensive program which I rely upon Training was very good also. Staff is courteous and helpful

Some features more applicable to a group practice Some features not needed by sole proprietor.

Having easy access to the suite on a 24/7 basis is great. The cite is rarely down.

The interface between Change Health Care and Valant has been most disappointing; taking months to resolve this issue has resulted in 3 months of denied claims for multiple clients that now requires an appeal process.

What I like most about Valant is the easy accessibility to everything, you do not have multiple didn't screen pop ups.

The least I like about Valant is shut downs it has once new release notes go out.

I like how easy it is to move around the system. I like that it has several different reports to manage the workflow.

I have not found anything that I feel I do not like about about Valant EHR Suite.