GymMaster reviews

GymMaster provide us to all in one solution. Super easy, simple and very user friendly. As compare to other software's, GymMaster offers the customization to fit the requirement of our business. Also a very active support staff to fixing the problems.

No such negative aspects i have experienced. Maybe the will introduce more features to satisfy their customers.

The website and app are easy to navigate and set up classes.

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Ease of use and the quick to answer help line offered when unsure of anything

system errors such as doors locking when not supposed to or changes made to the system that have effected members

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

I honestly had no problems over the last 3 year with the software.

It allows us to run our entire gym easily, remotely, and efficiently.

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

We love everything about gymaster, it is cost effective, user friendly and the support is great.

Not much I can complain about. We like everything about this product.

It allows me to book classes. There is nothing else positive to say about it.

Our YMCA switched from GameTime to GymMaster: booking a class used to take me 12 seconds and now it takes 3-5 minutes.

The scheduling was very easy for my clients to use

The workout feature I used a different application for that

Makes it easier for people to know how much they owe

Bit complicated to use at times, have to contact help quite a bit

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

non, i love everything about it, i really cant think of anything

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Most of the features are easy to use with the exception of billing. It keeps track of sessions, who owes me money, and it generates reports which are helpful in making business decisions.

Adding members to paysafe is an arduous process which doesn't make me look good in front of customers.

How easy it is to use and adapt to our needs as we grow.

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Tracking: memberships, visits, packages
Payment tracking
Membership portal
Gym stats

I like everything that I use. My gym is training based not membership based. So I'm sure I would like it all if I used all the features.

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

There is absolutely nothing that I cannot handle about this company.

The software is simple to use and the company is very helpful with training on how to use it as well

Learning the new software updates, but I was able to contact the company to teach me.

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active