
Totaalscore
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29 reviews

- Sector: Outsourcing/Offshoring
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Effective Ticketing Software for Chats
Beoordeeld op 20/2/2020
We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay...
We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes.
Pluspunten
The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished.
Minpunten
Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question.
- Sector: Computergames
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Customer facing first
Beoordeeld op 27/3/2017
HelpShift has been a paradigm shift in terms of quality and up to date support for our users....
HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support.
Pluspunten
Helpshift is a great user experience, and integrates easily with our products.
The easily updatable FAQs have been a massive win for me over other competing products.
Minpunten
The analytics are thin and not quite usable.
Management of user roles is extremely limited and messy (not able to add admins to groups).
Views are a nightmare to manage as an admin and its far to easy to break them.
- Sector: Computergames
- Bedrijfsgrootte: 51-200 werknemers
- Maandelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Best support ticket sdk
Beoordeeld op 29/10/2023
Everyday some of our millions of players easily use this system to share their problems. So we can...
Everyday some of our millions of players easily use this system to share their problems. So we can focus on improving our games.
Pluspunten
Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.
Minpunten
We want to update current sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature.

- Sector: Internet
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 6.0 /10
Good platfom to reply Mobile app support tickets, but it lacks features.
Beoordeeld op 16/10/2018
It does the basic job of getting a ticket and responding, splitting incoming tickets into queues,...
It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.
Pluspunten
The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received.
Minpunten
it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review as a Team leader
Beoordeeld op 20/8/2021
Efficient
Efficient
Pluspunten
Ease of use
Can create different types of views as per the requirement
Reports and analysis
Minpunten
Can't export to tickets in excel
Slow while assigning tickets in bulk
Overwogen alternatieven
Salesforce Service CloudRedenen om over te stappen op Helpshift
In game support
- Sector: Entertainment
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Artificial intelligence is the future,so is Helpshift.
Beoordeeld op 6/9/2018
Helpshift enable my organization communicate with customers more efficiently.While also assisting...
Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team.
Pluspunten
In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product.
Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk..
Minpunten
We have used this for less than a six month period,however I have been satisfied with the quality of service so far.
- Sector: Entertainment
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Helpshift has improved our support significantly
Beoordeeld op 27/3/2017
The service itself is of good level, especially the integration in the game is of good value. Also...
The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.
The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.
Pluspunten
Easy to use in the game and quite easy integration
- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Helpshift provides easy customer support at a cost
Beoordeeld op 6/2/2018
Pluspunten
The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.
Minpunten
The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.
- Sector: Computergames
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Right Tool for Customer Relationship Services
Beoordeeld op 3/5/2020
For localized Customer Relationship Management it is the one solid product can give you what you...
For localized Customer Relationship Management it is the one solid product can give you what you want. It also eases to use.
Pluspunten
Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.
Minpunten
If you’re using Helpshift for your mobile apps, SDK upgrades may need users permissions mostly for Android and iOS platforms. Other than that Customer Support of Helpshift is very quick to respond when you need it.
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Very Helpfull
Beoordeeld op 10/5/2017
Pluspunten
Easy to understand and helpful to work, most of the features are clear and simple. Very easy to use.
Minpunten
Sometime takes time to open and gets hanged, also takes time to open attachments, also sometimes ask to refresh frequently.
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 1.0 /10
Chasing bugs in the Helpshift platform
Beoordeeld op 9/10/2018
Pain.
Pain.
Pluspunten
Quite easy to set up, covers basic needs for customer care solution
Minpunten
On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff. Old Objective-C based code-base.
HelpshiftCore.install breaks application delegate methods. For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Advanced Chat Portal to use
Beoordeeld op 1/4/2017
Easy accessibility, Advanced Chat Portal, Easy Chat Transfers, Agent Tag Routing, Knowledge...
Easy accessibility, Advanced Chat Portal, Easy Chat Transfers, Agent Tag Routing, Knowledge Database Integration. Multiple Widgets.
Pluspunten
No Ugly Pop-Up, Persistent Chat, Chat transcripts, More competent service, Instant feedback,
Minpunten
Not great on mobile platforms, he user interface and some of the user experience design can have some, let's say, interesting glitches. However, none of these problems affect security.
- Sector: Bankwezen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Atendimento ao Cliente
Beoordeeld op 16/3/2022
Foi uma boa plataforma para conseguir desempenhar meu papel como CX, ajudando os nossos clientes da...
Foi uma boa plataforma para conseguir desempenhar meu papel como CX, ajudando os nossos clientes da melhor forma possível, apesar de apresentar alguns erros frequentes a facilidade ajudava a driblar eles.
Pluspunten
É um software simples de ser usado para o atendimento ao cliente e sua compatibilidade com as aplicações do Google ajuda no dia a dia.
Minpunten
Apresenta muitas instabilidades e erros durante, muitos deles que interferem diretamente na experiência do cliente no atendimento.
- Sector: Entertainment
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Dragon Friends
Beoordeeld op 1/4/2017
Helpshift help us to solve our CS problem immediatly. But we want to add more usefull functions....
Helpshift help us to solve our CS problem immediatly. But we want to add more usefull functions. For example, we want to count numberof CS e-mail each title too.
- Sector: Publiceren
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Exceptional Customer Service Platform!
Beoordeeld op 27/3/2017
Helpshift helps our CS team's job easy breezy! Probably the most efficient way to reach our...
Helpshift helps our CS team's job easy breezy! Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also reliable and indeed helpful. Here's to one great customer experience- from ours to you! Cheers, Helpshift!
- Sector: Internet
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Easy to use tool
Beoordeeld op 25/9/2018
Pluspunten
It has very limited features and applications but the user interface is very user friendly.So the employees usually find it very easy to navigate and use the tool.
Minpunten
Limited features. Limited reports generation capabilities.
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Its really good easy to handle
Beoordeeld op 10/5/2017
Pluspunten
Design / function are the one which is like most. regarding design its simple and understandable. easy to use
Minpunten
There is no cons so there is no suggestions but it takes too much time to close cases in bulk. Nice software.
- Sector: Kleding en mode
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Need more Improvement
Beoordeeld op 25/3/2017
I have been using helpshift for the past 3 months and I don't really like it at all. Partly bcoz in...
I have been using helpshift for the past 3 months and I don't really like it at all. Partly bcoz in my previous company I was using Zendesk and I felt its feature much more userfriendly than help shift. It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time. Positive points would be that the downtime is very much less and if issue reported, it is quickly addressed realtime. Keep up the good work in that front. But seriously you shld improve a lot.
Pluspunten
Downtime or issue is less
Minpunten
Need lot of improvement in being user friendly especially for agents who use the tool everyday as well as the manager who runs report.
- Sector: Entertainment
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Powerfull Customer Satisfaction Tool
Beoordeeld op 27/3/2017
Definitely a powerfull customer satisfaction tool I ever used.
Hopefully chat ops functions would...
Definitely a powerfull customer satisfaction tool I ever used.
Hopefully chat ops functions would be integrated in future.
Pluspunten
Automatic customer tags help us to tier users.
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Bait & Switch
Beoordeeld op 8/11/2017
The company has been acquired by an India company and the new CEO is taking it in a very "customer...
The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.
Pluspunten
Had a decent integration with our mobile app. The reports/dashboards had a nice interface that looked modern
Minpunten
Customer service was terrible. The bait & switch pricing. On renewal they wanted to up our pricing by 500%
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Our customers loved us more after we gave them Helpshift
Beoordeeld op 24/3/2017
We thought we were responsive and cared about our customers, but trying to handle issues with email...
We thought we were responsive and cared about our customers, but trying to handle issues with email and a FAQ page was no substitute for a carefully designed, scalable, and easy to use system. Helpshift makes it great when our users get into a jam ... because they get to learn, talk, and get out of the jam - without having to go to email or a website.
- Sector: Computergames
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
It's expensive, but worth it
Beoordeeld op 24/3/2017
We've had good customer support and their custom pricing, although more expensive than other...
We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.
We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.
Pluspunten
Ease of use both from a customer's and agent's perspective
Minpunten
Pricier than other solutions
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Helpshift Review
Beoordeeld op 27/3/2017
I have been using Helpshift for almost 2 years, it is a great product! It hasn't been buggy and is...
I have been using Helpshift for almost 2 years, it is a great product! It hasn't been buggy and is overall fast and efficient.
Pluspunten
Easy to use
Minpunten
The front page layout, can't see what the issue is about
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Huge fan of Helpshift
Beoordeeld op 24/3/2017
I've used and recommended Helpshift across a number of different companies, and have always been...
I've used and recommended Helpshift across a number of different companies, and have always been greatly impressed with the service - both the in-app experience as well as the back-end agent and management tools.
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Need more Analytics
Beoordeeld op 27/3/2017
The platform is easy to use and navigate but wish we had more analytics and better stats for...
The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.