Outreach

4,4 (295)
Schrijf een review!
Platform voor verkoopbetrokkenheid

Totaalscore

4,4 /5
(295)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,4/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,1/5

90%
heeft deze app aanbevolen
Sorteren op

295 reviews

Morgan
Morgan
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Outreach Multiplies Each of Your Employees by 10

Beoordeeld op 21/1/2021

The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily...

The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily think you'll get much out of the onboarding. I found doing it side by side a written article was my favorite approach to learning.

Pluspunten

Outreach is a product that has blown me away. It's every Director and Manager's dream when it comes to sending e-mails and keeping up with annual engagement with customers of any lifecycle. From Sales to Customer Service to Marketing, Outreach can help every member on your team.

For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet. Outreach does it for me. I have increased my cold e-mail sales open rate from 25% to 60%! The e-mails look personalized and don't look like any other e-mail campaign. Even the signatures are consistent.

The LinkedIn feature allows people on teams/enterprise to engage within the platform. For others it takes you to the person's page in a new tab. It makes it easy to increase engagement trifold in this manner by creating sequences (day 1 call, day 2 linkedin, day 3 email, etc.).

Minpunten

One improvement would be a better LinkedIn integration. I wish the Sales Navigator e-mails fed through in order to create a task in SalesForce just as an e-mail through OutReach does.

There absolutely needs to be more personalizations (i.e. Dear {{first name}}, Hope you're having a great {{day_of_weeek}}). Which, this seems rather simple to code. Any real time data should be in there. Instead I have to do a long {{if/then}} that takes forever.

Erin
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Worth the Investment

Beoordeeld op 15/11/2023

Pluspunten

Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion.

Minpunten

Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization)

Matt
Matt
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

I hate to write a negative Review but... this experience was so bad I hope to help you pick...

Beoordeeld op 20/8/2022

Their sales team was bad and initially we didnt sign up, then after trailing another and also being...

Their sales team was bad and initially we didnt sign up, then after trailing another and also being frustrated with that one, we made a stupid decision to just go with Outreach, forced to buy their video onboarding, their support takes forever to answer and most answers are incorrect, when their software crashes they have a robotic response that their team gives which is reboot, they will tell that over and over, when in reality their app fails because of mismatching data on the import that they can't handle correctly. They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I had to get involved and it was obvious that they weren't going to be a good fit for us and they admitted however, I asked if we could jsut part ways friends, cancel our agreement, they refuse to let us out of a $26,000 contract. KNOWING we won't use it and knowing that their team said its not a good fit.

Pluspunten

nothing. After 3 months I am walking away from a $26,000/yr contract they will NOT let us out of, so I am STILL Paying and we are NOT going to use this trash of a platform. They do NOT care about you as a client.

Minpunten

Using this software cut our call volume in half, we had our WORST sales month in 2 years, we had so many problems getting set up, their software crashes, notes fail to save, hubspot integration is a joke, stand alone you lose features like deal pipeline, you can not sort by last time called, their throttles don't work as explained, cannot text, the list of cons goes on and on...

DavidLee
DavidLee
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Outreach helps me Make more Money

Beoordeeld op 1/7/2019

I love it. Their customer service is great whenever I have questions and the product has paid for...

I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold.

Pluspunten

I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.

Minpunten

There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.

Michael
Michael
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing software that immediately generates return on investment

Beoordeeld op 27/12/2018

Their customer success and new customer install team is AMAZINGLY good. It's a complex solution,...

Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.

Pluspunten

Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.

Minpunten

The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.

Tanice
Tanice
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Sales software I have ever encountered

Beoordeeld op 17/11/2021

Pluspunten

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

Minpunten

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

Jordan
Jordan
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The best of the best

Beoordeeld op 23/10/2019

I LOVED outreach while we used it. We ended up switching to Mailshake because it sufficed for our...

I LOVED outreach while we used it. We ended up switching to Mailshake because it sufficed for our use-case without the hefty costs. But Outreach is the far superior tool.

Pluspunten

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely.

This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

Minpunten

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

Abhinav
Abhinav
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Outreach solves your purpose of everything related to Sales activities and reachout

Beoordeeld op 14/10/2022

It has been a great experience working on outreach when you can schedule you tasks and tracks...

It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately

Pluspunten

1. Ease of usage
2. Loads of features
3. Scheduling of tasks
4. Inbuilt phone calls
5. Automation scheduling of emails

Minpunten

1. Phone numbers not available for APAC region
2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts

Jamie
Jamie
Totaalscore
  • Sector: Kantoorbenodigdheden
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Too complicated to be truly effective

Beoordeeld op 2/5/2022

Pluspunten

The reporting and analytics from Outreach are second to none

Minpunten

The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which is fine if you need a CRM. But if you’re looking for an easy software to measure email engagement and effectiveness of campaigns, it’s not the right solution.

Lisa
Lisa
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Does what it should and relatively easy to set up with a little support

Beoordeeld op 19/2/2019

Support and experience has been good (although a little challenging at first). Definitely worth...

Support and experience has been good (although a little challenging at first). Definitely worth putting the time in to get set up properly!

Pluspunten

It took a while to get this properly set-up so it was working for us and not the other way around. Coming from Salesloft, we were able to set things up in a very similar away. We were able to map the key fields to Salesforce and the automation and rules are flexible enough for it to work well for our team of 10 SDR's.

Minpunten

Although many fields map to Salesforce, things like "snooze date" and calendar appointment dates don't map over. Although it's not a deal breaker, it means that the SDR team (as well as the SDR manager) have to go back and forth between systems to manage and report on these pieces.

Geverifieerde reviewer
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Pipeline Management and Customer Outreach

Beoordeeld op 6/2/2023

This was a very effective tool for email marketing and customer outreach campaigns, well-suited for...

This was a very effective tool for email marketing and customer outreach campaigns, well-suited for selling on the mid-market segment and above. It can be integrated with Salesforce which is essential.

Pluspunten

I managed this software as the admin, and what i really about this software is that their customer experience team is very helpful and professional. They were very helpful in making sure we can customize to fit what we need as much as possible.

Minpunten

This is an overall great software for customer outreach, however, the sales process that this is designed towards is for account-based selling and not transactional (like our market -SMB).

Overwogen alternatieven

Salesforce Sales Cloud en Mailchimp

Overgestapt van

Groove
Carrie
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Unlimited options help sales teams succeed.

Beoordeeld op 5/1/2023

Outreach has helped us overcome several daily challenges related to the necessity to use many apps...

Outreach has helped us overcome several daily challenges related to the necessity to use many apps for a single task. Outreach allows us to manage marketing operations and respond to consumer demands in one platform, and its reports let us evaluate our performance and find ways to improve.

Pluspunten

Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records.

Minpunten

I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive.

Krist
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Useful product!

Beoordeeld op 29/10/2020

With Outreach, we can achieve efficient growth with every interaction. great product that is simple...

With Outreach, we can achieve efficient growth with every interaction. great product that is simple to use.

Pluspunten

It allows you to ensure that every response that is interviewed face to face with the customer is highly productive. One platform to increase efficiency and effectiveness for Marketing, Sales Development, Closing and Success teams. Outreach provides fully customizable profiles and roles, and I love that it allows managers to lead their teams to success. In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Minpunten

Frankly, I haven't come across anything that I don't like. Very useful software. It gives you the chance to optimize the customer lifecycle for greater revenue and securely collaborate on a large scale. An excellent software that I find quite useful has nothing that I don't really like.

Jared
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great product minus a few quirks

Beoordeeld op 16/7/2019

It helps save me so much time as it allows me to have more consistent and strategic follow up and...

It helps save me so much time as it allows me to have more consistent and strategic follow up and to have those followups take place in the background while I get other work done. The email tracking and seeing opens/clicks is amazing and one of the most useful features. I know who is reading my emails, who just isn't responding, and who is ignoring me. I love Outreach, and if a few annoying things could get fixed I'd give it a 10/10.

Pluspunten

It simplifies my life big time! Great for follow up, great for keeping track of tasks, great for strategically contacting people without having to manually type out thousands of emails. Snippets/Templates are awesome and Sequencing saves my life everyday.

Minpunten

Sometimes it simply doesn't act as I'd expect it to. The variables don't always populate correctly so I'm very nervous about putting them in auto sequences. Other times my panel on the right-hand side where I write emails doesn't act how I want it or tasks don't show up as expected. Then there are a few quirks with prospect stages that drive me crazy and sometimes cause me more work than it should.

Geverifieerde reviewer
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Good product, terrible, cocky sales team

Beoordeeld op 5/12/2018

Good product, adequate support, terrible sales team/experience. Brought this vendor on to one...

Good product, adequate support, terrible sales team/experience. Brought this vendor on to one company I worked with, didn't bring it on to a future company because got tired/frustrated dealing with their sales team.

Pluspunten

This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review.

Minpunten

The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with .

Levi
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Functionality for the Win - with some areas for improvement

Beoordeeld op 26/6/2019

Overall, I truly believe that Outreach is a tool that has made it possible for me to be successful...

Overall, I truly believe that Outreach is a tool that has made it possible for me to be successful as an ADM. It makes my tracking of potential clients very smooth and seamless. I'm sure that I have a lot to learn in the platform, but it has been work-life changing.

Pluspunten

I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use.

Minpunten

I wish there was a way to have more of an account view - meaning we do activities based on a lead/contact but I would like to see activity that has happened aggregated in one central account activity view. While the call through my browser works, I find that I have more call issues when I used that method of calling versus calling from my phone.

It would be great if there were an editable notes section on the Outreach Extension (Google). That way you wouldn't have to manually open up the full CRM to check previous notes.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

We couldn't hit our sales goals without it!

Beoordeeld op 12/2/2019

Pluspunten

The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team!

Minpunten

We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache.

Paige
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Outreach is the Sales Development Dream

Beoordeeld op 10/7/2019

I have used 4 other sales engagement platforms in my career and I will never use anything but...

I have used 4 other sales engagement platforms in my career and I will never use anything but Outreach again. It has incredible integrations with Salesforce, Drift, and Linkedin Navigator and ultimately helps good BDRs be great.

Pluspunten

Outreach is by far the best sales engagement platform on the market. It helps to automate all tasks and outreach activities by BDRs so they can spend more time providing value to their prospects. From a leadership perspective, the reporting is extremely useful and allows me to track my BDRs individually, team based, and organization based.

Minpunten

Training new hires to use the platform can be difficult due to how intricate and extensive the feature set is.

Geverifieerde reviewer
Totaalscore
  • Sector: Marktonderzoek
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Excellent software for sales teams

Beoordeeld op 16/11/2022

Pluspunten

Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer

Minpunten

Annual contracts and very expensive for SMBs Integrated sales dialer

Jacob
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Good engagement platform

Beoordeeld op 15/11/2022

Overall the platform is great for everyday use and, considering I spend most of my day in there,...

Overall the platform is great for everyday use and, considering I spend most of my day in there, it's no hassle.Reporting is ok to monitor team performance without going into too much depth.

Pluspunten

Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.

Minpunten

There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great tool for automating repetitive tasks

Beoordeeld op 23/11/2021

Pluspunten

Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement.

Minpunten

Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly.

Dylan
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Super User Friendly

Beoordeeld op 17/7/2019

I am very thankful that I get to use Outreach on a daily basis instead of several other CRM systems...

I am very thankful that I get to use Outreach on a daily basis instead of several other CRM systems I have used in previous positions. Overall the experience is positive and consistent and does not take long to train new employees to maximize their time with Outreach.

Pluspunten

Outreach creates a very streamlined approach for contacting leads and keeping detailed information about communication. It is very easy to create and edit sequences for emails/calls to increase the capacity for communication for small sales teams.

Minpunten

The search functionality can be frustrating. In order to find a lead you have to input a lead's information exactly. There does not seem to be a "close to" option if you can't remember the exact spelling.

Elena
Totaalscore
  • Sector: E-learning
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great for SDR use!

Beoordeeld op 10/7/2019

We are trying to solve the business problem of tracking activity with Outreach. It has been very...

We are trying to solve the business problem of tracking activity with Outreach. It has been very useful with a good reporting system and shows clearly what SDRs are spending their time doing.

Pluspunten

I work as an SDR so I love the how easy it is to organize my work. From prioritizing tasks to creating sequences, snippets and templates with ease. Outreach is very user-friendly. I also love the overview it gives on a prospect with relevant and recent news articles- makes it easier to find info to mention on calls or emails. Scheduling emails is also very helpful!

Minpunten

I don't have a much to complain about. One thing is the outbox doesn't warn me when it stops sending emails out and sometimes won't resume after 24 hours. So I have to go in every day and retry emails that didn't send (this only happens when sending out mass emails).

Emily
Totaalscore
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent sales engagement platform, would highly recommend.

Beoordeeld op 5/4/2018

Pluspunten

Outreach has an incredible product and excellent customer success team. We have been working with Outreach for the last 2 years, and will likely continue for many more. Almost our entire company uses Outreach on a daily basis, and it's UX is excellent. Their product team is consistently working to expand features that customers want.

Minpunten

In order to keep things simple, Outreach has limited flexibility with reporting. To get the data we need, we export all our data into another analytics platform. That said, we use Outreach on such a large scale that this likely wouldn't be a problem for most sales teams.

Geverifieerde reviewer
Totaalscore
  • Sector: E-learning
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

OutReach Review

Beoordeeld op 1/6/2019

For any sales team, an automation tool, that covers all aspects of the sales process, from calls to...

For any sales team, an automation tool, that covers all aspects of the sales process, from calls to email, is very key. With Outreach, the sales team will have this ability, which will help automate calls and emails in one dashboard view.

Pluspunten

- Value for the cost of the solution
- Short Implementation
- Easy to set up sequences
- Dashboard view, from a end user and manager perspective
- Real time data, from an end user and manager perspective
- Seamless integration with SFDC

Minpunten

- No integration with Microsoft Dynamics CRM
- Cannot do a sequence at the opportunity level