Peek Pro reviews

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

I like that you can have variations to your product

It is very cumbersome to use and the portal is confusing at best.

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

No cons at this time, this is our second business integration of the Peek Pro platform.

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

There's not much to say here. We're overal very happy with their product!

Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.

Their is nothing I did not like. I haven’t found any cons.

Nothing at all. They suck and I want my money now

Peek pro has kept our money. We haven’t been able to get paid for the past month and half and we call everyday. The situation is escalated to people that don’t care and they say our payment is in transit. Well where is it in china because we still haven’t received our money and this is the worst company ever, worst customer satisfaction. I wish I never would have signed up with this company that doesn’t care about their customers. We are here struggling to get over $2k in our account because peek pro can’t get it together. I demand they give us our money or we will be forced to go to the business bureau

Peek Pro made it easy to setup a booking system for my client that worked with the features we needed (automated bookings, management of bookings, payment processing, etc).

My biggest gripe with peek Pro is something most inconsequential, but I wish the actual interface looked better. It works great, but it isn't the most beautiful looking booking system I have seen.

tHE PERSON DOIING OUR INITIAL SETUP WAS GREAT.

fOR OUR PURPOSE, RENTING rv SPACES, IT WAS A LITTLE CLUMBSY

The flows are much nicer for the customer.

Google calendar integration could be easier.Waivers need some work comaired to smart waiver.I would really like to see the POS system offered on android devices.

Easy to use. Like that you can add pictures to individual line items.

Some limitations on the type of appointment setting

Option to have two boat rentals at one location

The app is not very good, lacks in features compared to desktop

Simplicity and mobile use. The calendar is very easy to use.

Not sure what needs to be improved. Either than reducing my calendar view in rentals to “view booked dates only”

still working the system. Build team was great

I would have liked to separate a couple of features in the add ons that was not an option

Specific to my Kayak Training and Rental Business

Needs to be handle multiple days event without user intervention.