--- description: Gedetailleerde beoordelingen over Gainsight CS: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Gainsight CS met soortgelijke producten dankzij GetApp België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gainsight CS reviews, prijzen en scores | GetApp België 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/650/customer-engagement/software) > [Gainsight CS](/software/101323/gaininsight) # Gainsight CS Canonical: https://www.getapp.be/software/101323/gaininsight Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/101323/gaininsight?page=2) > Gainsight CS is een cloudgebaseerd platform voor klantensucces dat organisaties helpt bij het stroomlijnen van de onboarding, retentie, ondersteuning en meer van klanten door het klantentraject te analyseren voor meerdere kanalen. Gebruikers kunnen de training en implementatie van nieuwe activiteiten beheren via videotutorials en rondleidingen. > > Oordeel: score van **4.4/5** door 48 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 48 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gainsight - **Locatie**: Redwood City, VS - **Opgericht**: 2009 ## Commerciële context - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Japans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Campagnebeheer - Communicatiebeheer - Configureerbare workflow - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gebruikersbeheer - Gezondheidsscore - Inkomstenbeheer - Klantenbeheer - Klantenbinding ## Integraties (16 in totaal) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer engagement software](https://www.getapp.be/directory/650/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.getapp.be/directory/650/customer-engagement/software) - [Customer satisfaction software](https://www.getapp.be/directory/1029/customer-satisfaction/software) - [Customer success software](https://www.getapp.be/directory/959/customer-success/software) - [Customer advocacy software](https://www.getapp.be/directory/1711/customer-advocacy/software) ## Alternatieven 1. [Skalin](https://www.getapp.be/software/2051814/skalin) — 4.9/5 (55 reviews) 2. [Custify](https://www.getapp.be/software/128095/custify) — 4.9/5 (122 reviews) 3. [LiveAgent](https://www.getapp.be/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [monday CRM](https://www.getapp.be/software/2056613/monday-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.getapp.be/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "We are definitely future users of this amazing Hub for everything Customer Success\! Great look\!" — 5.0/5 > **Mikael** | *10 april 2018* > > **Pluspunten**: To the point data with one click\! Everything other platforms can only dream of doing under one roof\! > > **Minpunten**: Sorry, I can't really come up with anything for this question. Everything is in the right place and connectivity to Salesforce if off the charts\! ----- ### "Great software for customer success" — 5.0/5 > **Dustin** | *18 februari 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The timeline view is wonderful for customer tracking. I can easily collaborate with my team and tag them on issues that need immediate attention. > > **Minpunten**: I do dislike the dashboard view but this could be the way my team has customized it. There is a lot going on and it can be confusing at times. ----- ### "Very difficult implementation" — 3.0/5 > **Angela** | *8 december 2016* | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts > > **Minpunten**: difficult to configure without support, buggy, > > You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly. ----- ### "Powerful Customer Success Tool To Enable Deeper Engagement...." — 5.0/5 > **Jason** | *15 oktober 2020* | Diergeneeskunde | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The fact that the software takes the guess work out of "who should I call next" is amazing. And better yet, I can model the best practices of my most effective reps to bring all reps up to that level is amazing. No more trying to figure out what rep x did to make the customer jump 20% in revenue. I can track it. > > **Minpunten**: Not a bad thing, but because it does so much, you have to talk a crawl, walk, run approach. You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles. > > We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success. ----- ### "Great platform to engage with customers" — 4.0/5 > **Rebecca** | *9 november 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like the ability to track communications and get a more accurate temperature read on the customer satisfaction > > **Minpunten**: Would love to use it more for customer advocacy but haven't had the chance ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.be/software/101323/gaininsight?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.be/software/101323/gaininsight) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens