Housecall Pro reviews
Totaalscore
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2807 reviews
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Housecall Pro for Professionals
Beoordeeld op 25/6/2023
Pluspunten
Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.
Minpunten
Nothing to dislike here! Housecall Pro is an excellent software program.
Antwoord van Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Housecall Pro is the best for service contractors
Beoordeeld op 4/3/2024
Pluspunten
The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.
Minpunten
The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 0.0 /10
Credit Card Disputes Won but money being withheld
Beoordeeld op 9/4/2024
Pluspunten
At this point nothing. I do not like any company or person withholding money that belongs to me.
Minpunten
After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.
- Sector: Administratie
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Compared to other applications, this is really the best application.
Beoordeeld op 2/7/2024
After moving recently, I updated my business address in my profile a couple of months ago. However,...
After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."
Pluspunten
Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.
Minpunten
HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Super friendly and helpful
Beoordeeld op 29/3/2024
Pluspunten
The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.
Minpunten
So far, the only thing I don't like is that I didn't hear about it sooner!
- Sector: Nutsbedrijven
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
The Consolidated Payment Solution.
Beoordeeld op 16/4/2024
Housecall Pro has elaborate invoicing solution for companies.
Housecall Pro has elaborate invoicing solution for companies.
Pluspunten
Housecall Pro has incredible billing procedures that maintains accountability.
Minpunten
Housecall Pro is ideal and fruitful in managing payments.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Not The Best For The Price
Beoordeeld op 30/11/2023
Had useful features and scheduling but ultimately fell short of expectations
Had useful features and scheduling but ultimately fell short of expectations
Pluspunten
It’s intuitive design and layout are easy on the eyes and pretty self explanatory
Minpunten
Spam with phone calls from a salesman every day until he subscribe to their service
Antwoord van Housecall Pro
Hello! We love to hear that the app was easy to use! Sorry about this issue with calling. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at [email protected] with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Worst sales team - 0 responsibility
Beoordeeld op 29/7/2024
Sales team doesn't do what they proposed.
Sales team doesn't do what they proposed.
Pluspunten
I used to work with Housecall Pro before, decent product.
Minpunten
3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.
- Sector: Kantoorbenodigdheden
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great management system!
Beoordeeld op 22/5/2024
Pluspunten
One of the most well oiled FSM machines on the market.
Minpunten
Their merchant services partnership is a little bit of a scam, but most are with these all in one systems.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
3 months in
Beoordeeld op 12/6/2024
Housecall Pro simply works. The learning curve is minimal.
Housecall Pro simply works. The learning curve is minimal.
Pluspunten
Comprehensive and easy to implement. Our employees like being able to see the schedule and their ability to log in their daily hours for payroll.
Minpunten
The interface with QuickBooks can be quirky depending on the customers payment method.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
overrated software
Beoordeeld op 26/6/2023
this was a huge waste of time and cost us time and money, when doing nothing would have been better
this was a huge waste of time and cost us time and money, when doing nothing would have been better
Pluspunten
auto populated address in customer window
Minpunten
every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game
Antwoord van Housecall Pro
Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to [email protected] so I can investigate further here? Hope to hear from you soon!
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Cordan's review
Beoordeeld op 19/6/2023
Overall the program is great for construction workers. It can use a few tweaks and I think this...
Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect.
Pluspunten
The constant flow of information from scheduling the customer to closing the job.
Minpunten
That my technicians try to attach pictures in the app and it is a hit or miss situation.
Antwoord van Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
great option for an all in one product
Beoordeeld op 6/7/2023
an awesome product that fits most needs with little downsides.
an awesome product that fits most needs with little downsides.
Pluspunten
scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.
Minpunten
it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.
Antwoord van Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on inventory management, and did recently release some reporting that should help here. If you have not already, be sure to take a look at our product roadmap to see recent updates and what is being worked on! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Evenementenbureaus
- Bedrijfsgrootte: 201-500 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Complete Home Maintenance and Repair Solutions with Housecall Pro
Beoordeeld op 6/5/2023
Housecall Pro is an all-in-one business management platform designed to streamline the operations...
Housecall Pro is an all-in-one business management platform designed to streamline the operations of home service businesses. Its web-based app and mobile companion app make it easy for technicians to communicate with customers, access customer information, and create detailed estimates, invoices, and job schedules. One of the standout features of Housecall Pro is its user-friendly interface for both technicians and customers, with digital signature capabilities for faster processing. The interactive timeline feature allows businesses to easily access past job records and customer profiles, while automated payment processing reduces errors and saves time. The automatic syncing between the mobile and web applications ensures technicians stay organized, even without access to a computer in the field. Housecall Pro is an ideal solution for small, growing businesses seeking to manage their operations more efficiently and effectively.
Pluspunten
Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended!
Minpunten
Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile.
Antwoord van Housecall Pro
Wow thanks for this review! Really glad to hear that we are aiding in streamlining your business!!! If there is any other feedback or support needed, don't hesitate to reach out to me via [email protected]. Thanks again and have a great day!
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Do Not Use
Beoordeeld op 16/1/2024
They over charge and dont notify you about leads and still charge you even if you don't accept....
They over charge and dont notify you about leads and still charge you even if you don't accept. Customer service was horrible as well.
Pluspunten
Nothing at all they are not professional and there customer support sucks.
Minpunten
Everything. I did not like them at all 0% rating.
Antwoord van Housecall Pro
Hello Deidre! Sorry about your issue around our customer support team. I would be happy to look into the charges you were speaking of, Housecall Pro won't charge without your knowledge. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Manages everything on fingers
Beoordeeld op 14/6/2023
Pluspunten
Housecall Pro organised everything easily. It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor. In it, someone is always available for help.
Minpunten
Housecall Pro has no major downfall in it. If go through it in deep so mobile bugs collect my interest in it. but if ignore only that thing so it was the bucket of the facility which is easily understood by my staff members.
Antwoord van Housecall Pro
Thanks for the review! So glad to hear that you are enjoying the software! Sorry to hear you have had some issues with mobile. Feel free to reach out to [email protected] if you have any other feedback or comments! Have a great day!
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
House call Pro use
Beoordeeld op 13/11/2023
Pluspunten
Housecall Pro stands out as a robust business management solution for home service professionals
Minpunten
However, users may find the cost relatively high depending on their business needs
Antwoord van Housecall Pro
Hey James! Thanks for the review! Happy to see you are enjoying it and its helping your business and its ease of use If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Computernetwerken
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Something to consider
Beoordeeld op 4/11/2023
I initially really liked the product but as I started using the app and features I noticed that a...
I initially really liked the product but as I started using the app and features I noticed that a lot of options that my business needed were just not available. I would suggest making different options available based on the type of business.
Pluspunten
The app is very easy to use. It is quite intuitive and makes tasks easier to manage.
Minpunten
This app is geared toward businesses that are in a specific niche. Like Handyman services and the like but for my business it was not a good fit.
Antwoord van Housecall Pro
Hi Aaron, Thank you for the review! Thank you for trying us out! I would be happy to pass this along! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Vastgoed
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
HouseCall Pros is affordable but lacks variety of options
Beoordeeld op 6/5/2023
It isn't awful and it isn't great. It is a good starting point, but can improve with more options...
It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.
Pluspunten
It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.
Minpunten
It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.
Antwoord van Housecall Pro
Thanks for the review! Glad that you had a good expiernce with our customer service. Really interested to learn more on the lack of customizable options and retrains around invoicing. Could you email me at [email protected] with your company name and best phone number? Hope to hear from you soon!
- Sector: Maatschappelijk werk
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Satisfied Customer
Beoordeeld op 1/11/2023
Housecall Pro simplifies organization of my current work orders
Housecall Pro simplifies organization of my current work orders
Pluspunten
I like everything about Housecall Pro diversified options.
Minpunten
I like everything about Housecall Pro diversified options.
Antwoord van Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business and all of Housecall Pro's options. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Housecall Pro - A services teams dream.
Beoordeeld op 29/3/2023
Amazing experience. Helps us keep track of what needs to be done and where our service team...
Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product!
Pluspunten
Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect!
Minpunten
There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet.
Antwoord van Housecall Pro
Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to [email protected]. Thanks again and have a great day!
- Sector: Horeca
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Do not keep their word
Beoordeeld op 30/8/2023
Horrible
Horrible
Pluspunten
I didn't like anything about the company
Minpunten
They lied to me to get my business by promising a gift card
Antwoord van Housecall Pro
Hello Karen! Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business If you could email me at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Sector: Administratie
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Housecall Pro honest review.
Beoordeeld op 5/4/2023
In comparison to other business management software, Housecall Pro can be somewhat pricey,...
In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.
Pluspunten
Service companies may more easily manage their operations thanks to Housecall Pro's ability to streamline their workflow, from setting up appointments and dispatching specialists to billing and taking payments.
Minpunten
In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.
Antwoord van Housecall Pro
Hello, thanks for the review! Curious what industry you are in? There are many features that pros can utilize across all industries, more specific features are add-ons to help keep our prices lower for the pros that do not need it. Please send me an email at [email protected] so I can gather some more feedback here. Thanks again and hope to chat soon!
- Sector: Detailhandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best leads company helper
Beoordeeld op 8/6/2023
Pluspunten
Everything you need help with all these questions they’re always there to help you
Minpunten
P there is no I don’t have any cons for this company
Antwoord van Housecall Pro
Thanks David! So glad to hear that you are enjoying the software! Feel free to reach out to [email protected] if you have any other feedback or comments! Have a great day!
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Happy to have found HCP
Beoordeeld op 2/3/2023
Love it!
Love it!
Pluspunten
I love all the features so far. Just need a GPS for our large trucks that works with this software.
Minpunten
No GPS tracking software compatible. That's really the only Con.
Antwoord van Housecall Pro
Good Morning! Thanks for much for the review and feedback! Happy to announce that we do have an integration powered by Force by Mojio! More info on this can be found in the help center (https://help.housecallpro.com/en/collections/3401160-vehicle-gps-tracking) or feel free to chat in, OR send me an email at [email protected] so I can get your info and a member of the team to reach out to talk through this with you! Thanks again and have a fantastic day!