Zoho Billing reviews
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94 reviews
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good billing solution for a SaaS company
Beoordeeld op 31/3/2019
Pluspunten
Easy to setup, good product pricing features
Minpunten
Would be nice to have a website embed feature.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Zoho products are too good for small business owners
Beoordeeld op 29/5/2021
I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho...
I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho campaigns, Zoho Sales IQ. All the products are wonderful, affordable with world class quality. Mostly I use them to manage my company and and 2 eCommerce websites [SENSITIVE CONTENT HIDDEN].
I am fully satisfied with them.
Pluspunten
All in one apps and inexpensive for small business owners. The company makes many awesome business apps, most of the apps are inexpensive but have world class quality.
Minpunten
Cons, they don't advertise a lot about their wonderful products. Wish they are in media and advertising about their products so that more awareness would be created.
- Sector: Automotive
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Mostly Satisfied
Beoordeeld op 30/5/2019
Pluspunten
I appreciate multiple integration capabilities.
Minpunten
Having to purchase different packages of features that should already be included
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great for my Renewals !!
Beoordeeld op 1/5/2019
Overall a great solutions that works really well , don,t have anything really bad to say about it...
Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !!
Pluspunten
Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management
Minpunten
No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Anders 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great tool for presenting and maintaining subscriptions
Beoordeeld op 5/9/2019
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other...
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.
Pluspunten
Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.
Minpunten
I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.
Antwoord van Zoho
Hi there,
Thank you so much for taking the time to review us.
We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem!
If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime.
Cheers,
Harikrishna
- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Recurring and Billing Software
Beoordeeld op 25/11/2018
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this...
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO.
Pluspunten
Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.
Minpunten
I have been using this software for more a year now and did not find any issues with this.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
The perfect start for us as a startup (ZOHO ONE Suite)
Beoordeeld op 17/2/2019
Pluspunten
Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet
Minpunten
At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.
- Maandelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Easily manage subscriptions
Beoordeeld op 9/11/2017
Keeps track of all subscription start and stop dates, and provides easy metrics.
Keeps track of all subscription start and stop dates, and provides easy metrics.
Pluspunten
Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice.
Minpunten
Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking.
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great system
Beoordeeld op 31/5/2019
Pluspunten
The customer service is awesome! Someone is always available to speak over the phone right away !
Minpunten
I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.
- Sector: Magazijnen/opslag
-
Bron van de reviewer
Totaalscore
Zoho Subscription, simple, powerfull and flexible
Beoordeeld op 28/4/2015
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically...
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically what subscription software are made for!
We found that Zoho Subscriptions were the best way to go for us, not only because of their standard functionality, but also due to their many, very functional API's. Very helpfull for us now, and in the future.
The responsiveness at Zoho support have also been a main, very positive factor.
We are very happy that we chose to go with Zoho Subscriptions, and plan to roll out this in soulution in other countries where we operate as well.
Lasse Høydal
Pluspunten
Very responsive support.
Integrated with Zoho Books and CRM - a mature product with many users.
The API's
Able to handle both CC card and non-CC card customers
Minpunten
Still quite a new product in the Zoho family.
More custom reporting always helpfull.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Love subscriptions
Beoordeeld op 28/4/2022
Pluspunten
The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions
Minpunten
I wish subscriptions had a more options of what date the recurring charges would apply.
Other than that, no other complaints
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy and efficient
Beoordeeld op 31/5/2019
We have been using Zoho subscriptions for about a year now and so far so good. We have had some...
We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.
Pluspunten
I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.
Minpunten
My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.
- Sector: Informatiediensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Zoho Subscriptions hits the sweet spot!
Beoordeeld op 30/5/2019
Pluspunten
Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.
Minpunten
Lack of a direct Quickbooks integration.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Executive Director
Beoordeeld op 30/5/2019
Overall, a positive experience in respect to CRM manangement
Overall, a positive experience in respect to CRM manangement
Pluspunten
-extremely powerful
-subscription renewal an excellent feature
Minpunten
-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin
- Sector: Publiceren
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
An excellent, automated software with great customer service
Beoordeeld op 28/4/2019
Pluspunten
It's automated and super customizable. Any questions are always answered promptly by the customer service team
Minpunten
There are so many customization options that it can get complicated to do very simple tasks unless you know where to look
- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great value!
Beoordeeld op 30/4/2019
It's been great!
It's been great!
Pluspunten
Was much better than Chargify or Recurly, as there was no % taken from the subcription.
Minpunten
The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Review
Beoordeeld op 4/6/2019
Pluspunten
Easy recharge, integrations, automation, and communication
Minpunten
glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte
- Sector: Telecommunicatie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
-
Beoordeeld op 31/5/2019
Earlier, the billing carried out was a complete manual activity and the team was struggling in...
Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.
Pluspunten
It is user friendly and could take care of the invoicing needs in my organization.
Minpunten
There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Customer Satisfaction
Beoordeeld op 12/6/2019
I am a happy customer.
I am a happy customer.
Pluspunten
I am satisfied for my journey with ZOHO.
Minpunten
Support and its timezones.
No prompt responses when urgencies.
- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
User frinedly product...
Beoordeeld op 31/5/2019
earlier all these subscription were made manually, ZOHO made every thing automated and reduced the...
earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..
Pluspunten
it has many options by default which i required, easy to use..
Minpunten
After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Review
Beoordeeld op 30/5/2019
Very good
Very good
Pluspunten
Like all the options available and easy to use
Minpunten
Can't think of any reason right now but will let you know
- Sector: Entertainment
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Awesome
Beoordeeld op 30/5/2019
Pluspunten
I really like the system and the features. Easy to use and I adapted very fast.
Minpunten
Perhaps more options for communicating with the client, in addition to sending e-mails.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
A nice recurring billing software
Beoordeeld op 19/4/2019
Pluspunten
Easy to configure subscription plans & discounts.
Minpunten
Hard to customize as per our requirement.
- Sector: Detailhandel
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic Product
Beoordeeld op 13/7/2018
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of...
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website
Pluspunten
I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.
Minpunten
That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Does what we need it to do
Beoordeeld op 31/5/2019
Pluspunten
Integration with Zoho Books and Zoho CRM, test environment
Minpunten
It took a while to get setup, when we set it up we didn't find much resources available to help us implement.
