ShippingEasy reviews

I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.

Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.

The shipping times, pricing and the excellent customer service.

I liked everything it was a ease to use and a great time.

Easy to use.
Easy to get customer service and technical help.
[SENSITIVE CONTENT HIDDEN] helped me with email marketing.. really made it work.

I have nothing to note that can be improved.

ShippingEasy has provided all the features and resources we need to grow our business efficiently.

It would be helpful to add features that can more efficiently handle orders that need to be re-shipped after issues such as 'returned to sender', damage, or fulfillment errors. This would mean having the option to automatically send notifications to customers and update orders in Shopify.

I love that it is user friendly and Shipping Easy strives to ensure its users have the access to help when needed. Super prompt and efficient.

I am not a techy person so sometimes I dont always know how to fix an issue, HOWEVER the chat feature is amazing for this!

They are making upgrades and enhancements that actual improve the software and save me time. It’s apparent that they care and know first hand what I need as a business.

Nothing. I really can’t think of one con.

quick and easy to use daily, great compatibility

A bit of a learning curve, not the cheapest software there is

I like that shipping easy was very simple and understanding to use all of its features, and the price was very affordable.

Not much to say , i cant think of anything i dislike about it.

If your company ships around 2,000-3,000 packages monthly, this is the software for you.

The reports section could be a bit confusing. I wish there were a few more features.

What I love most about this program is Everything! Not only does it send our customers shipment notification emails with tracking numbers but you can set up a variety of automated emails for every possible need. Having been in business for over 20 years I have used many different shipping programs, nothing has ever come close to the abilities of what Shipping Easy can do. Since this program has all of your order data it gives you so many options to reach back out to customers. Each day I discover some other feature I am not using that I should be taking advantage of. If I am ever uncertain how something could benefit me or how to set something up their support staff is the best of the best! So Amazing! You can set up numerous stores with infinite ways to reach out to your customers to increase sales. There is simply no other option for us. Shipping Easy makes our job easier, it cuts down on shipping mistakes and saves us time, energy, and money.

The only negative that I have found in 10 months of using Shipping Easy is that you cannot create forms to capture email addresses for those customers that wish to receive newsletters. Currently I do still pay another company that has built in forms on my website making it super easy to capture email addresses. On the bright side, because it does have the ability to send emails to anyone that has placed an order, it does not matter if they signed up, I can still send them an email.

Not only does the ShippingEASY program make shipping anything from your location EASY, their customer service is superior. They make everything super easy, with their friendly knowledgeable staff. Every time I call, I am greeted by a friendly professional who is ALWAYS able to answer every question I have. Not one time has a representative said "I don't know", if they didn't know the answer right away (which is rare), they knew someone who could help or we worked together to figure out the issue. The two friendliest, most helpful representatives I have had the pleasure of working with are [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They are both incredible helpful, knowledgeable, and friendly. They are TRULY SUPERIOR. I would be happy to recommend ShippingEasy to anyone who is in need of a shipping program.

There is nothing about ShippingEasy that makes our shipping process anything less than EASY. There is no downside, and their staff is wonderful.

Easy setup and use played a major factor in selecting this product for our customer to use on their website. They were able to hit the ground running once we showed them basics.

As of right now there have not been any issues with this product from our client.

Very easy to use and manage all your shipping labels and orders. The great thing is you can filter orders by SKUs. You can manage all your orders from different platforms integrated with ShippingEasy and manage everything in one platform.

There is nothing we have come across as a flaw but managing loss/stolen claims is a painful process specifically when trying to get support from the platform for third-party billers.

ShippingEasy allows me to easily print FedEx, UPS and USPS labels for my website and eBay Store, and to create labels for my other business shipments. It offers excellent USPS discounts and integrates my FedEx account discounts. It also allows me to ship UPS at discounted rates despite not having an account.

3 small gripes: 1) they don't currently offer 24/7/365 live support which would be nice. 2) when UPS or USPS determines you underpaid for labels, they deduct your account without notice so if you want to contest their adjustments, you have to find them yourself in a timely manner. Otherwise, too bad. 3) their USPS Priority Mail discount is not quite as good as eBay's.

Just had my second interaction with [SENSITIVE CONTENT HIDDEN] via chat customer support, and she is just the best! Knows the product extremely well and solves my problems quickly. We are a small and growing sock company and use ShippingEasy for online orders. Sometimes international orders pose a difficulty with addresses that are rejected by the US post office. In our latest interaction, [SENSITIVE CONTENT HIDDEN] showed me tools for checking and correcting problematic overseas addresses -- without those, we might have been forced to refund the customer's payment. So she really saved the day, and I learned a lot that will help with future orders.

Did not have any problems, so we really like it!

It's fairly simple to set up and implement, but the most benefit comes from their customer service. They've assisted me with any issue that came up on setup, even so far as to troubleshooting hardware from another company. Customer service is key!

It can be technically difficult initially to set up, but as long as you call or use the great chat feature to ask for assistance, customer service will get it fixed in no time. In my case, they asked for permission to "control" my desktop and did the setup for me.