Zoho Desk

4,5 (2.192)
Schrijf een review!
De eerste contextbewuste helpdesksoftware in de sector.

Totaalscore

4,5 /5
(2.192)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,5/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,3/5

94%
heeft deze app aanbevolen
Sorteren op

2192 reviews

Christian
Christian
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

A fantastic tool for answering customer queries

Beoordeeld op 6/9/2023

Questions about orders or invoices, tickets, and customer administration. We were able to streamline...

Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.

Pluspunten

Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.

Minpunten

Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.

Geverifieerde reviewer
Totaalscore
  • Sector: Computer- en netwerkbeveiliging
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

a very useful tool for organizations and MSP teams

Beoordeeld op 27/9/2023

In general terms, a very good experience, a tool that makes our work much easier by optimizing...

In general terms, a very good experience, a tool that makes our work much easier by optimizing procedures.

Pluspunten

I like the customization of the system, creation of workflows, and automation

Minpunten

I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.

Redenen om over te stappen op Zoho Desk

ease of use, is located in the cloud and integrates with our other zoho tools (CRM/Campaigns, etc.)
Victoria
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Zoho Desk is a game-changer for our customer support. It's simple, intuitive, and keeps...

Beoordeeld op 19/12/2023

Pluspunten

Seamless ticket management and a user-friendly interface make Zoho Desk a must-have for our team.

Minpunten

The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming

Beoordeeld op 9/10/2024

Pluspunten

Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value.

Minpunten

Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution.

Saskia
Saskia
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 10.000+ werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent solution that meets all of our requirements.

Beoordeeld op 31/7/2023

Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a...

Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.

Pluspunten

As a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures.

Minpunten

Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate.

Gerardo
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Very easy of use and immediately documentations.

Beoordeeld op 9/6/2023

We are happy because we also use Zoho CRM and then we have all the end users' info in one place. We...

We are happy because we also use Zoho CRM and then we have all the end users' info in one place. We can check all the tracking since the lead born and how we attended each customer, including help desk ticketing.

Pluspunten

The replies that we receive from the end users are immediately registered on the tickets without need of wait a couple minutes or press F5 to update the page.

Minpunten

The conversations navigation. You have to scroll down to check the previous documentations and it gets some difficult to do because there are other help desk brands that allows you to change from one description to another by clicking on a button without need of scroll down.

Bolortuya
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Zoho review

Beoordeeld op 30/11/2023

Pluspunten

Zoho is priced accordingly, it's not too expensive and it does have a variety of other/supporting services to compliment the full all one system.

Minpunten

Unfortunately the system was not user friendly, company users spent too much time trying to figure out the system and gave up in using it.

Allan
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

A great start to a ticketing system

Beoordeeld op 20/2/2024

It is a good experience for the price point.

It is a good experience for the price point.

Pluspunten

It's very simple to use and has heaps of powerful features

Minpunten

There are missing "complex workflows" that would make our teams life easier

Sudhanshu
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Love Zoho Desk

Beoordeeld op 13/2/2023

My overall experience with Zoho Desk has been great so far, managing the items becomes handy and...

My overall experience with Zoho Desk has been great so far, managing the items becomes handy and easy with zoho desk

Pluspunten

I highly recommend Zoho Desk as a customer support and ticketing software. It is user-friendly and intuitive, making it easy for my team to navigate and manage customer inquiries.

Minpunten

I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries

Stephanie
Stephanie
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Zoho maintains automated tickets that are easy to attend to

Beoordeeld op 5/4/2023

Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our...

Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished.

Pluspunten

In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.

Minpunten

Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.

Alexandru
Totaalscore
  • Sector: Internationale zaken
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Simple view and works great!

Beoordeeld op 15/4/2024

Pluspunten

The basic view, the volume of incoming tickets it supports, the fact that it does not have problems/bugs/downtime.

Minpunten

The customization of the ticket layouts and of the reporting could be improved.

Armando
Totaalscore
  • Sector: Rechtspraktijk
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My experience with Desk

Beoordeeld op 19/2/2024

Pluspunten

We use Zoho Desk on a daily basis for several projects and to cover different needs and all I gotta say is that it is a ''must have'' app for most businesses. The adaptability, connectivity with other apps, ease of use, and configuration simply exceed expectations.

Minpunten

Zoho is constantly updating and making changes to their APIs without giving any notice, and sometimes this causes unexpected disconnections that affect operations.

Tommy
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Runs smoothly and can do a lot of basic things for customer support.

Beoordeeld op 28/11/2024

Great! Simple and does what we needed to do. Could not complain.

Great! Simple and does what we needed to do. Could not complain.

Pluspunten

Simple and easy to use. Could integrate teams with zoho. Ticket system was easy to use.

Minpunten

Some functions wouldn't work based on the IT feedback

Stacey
Totaalscore
  • Sector: Burgerlijke en maatschappelijke organisatie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Need a ticking system try them

Beoordeeld op 30/9/2024

One of the easiest ticking system you can create from scratch.

One of the easiest ticking system you can create from scratch.

Pluspunten

Fairly easy to work with the developers to create a ticketing system.

Minpunten

It's an overseas product and it's hard to communicate due to there accents. I dislike some of the development things. Even with the higher package you were still very limited how to set the help desk ticking system up. It was easy to change the basics like logo, fonts, website layout.The important features wasn't available most times.

Omar
Totaalscore
  • Sector: Human Resources
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Zoho Desk Review

Beoordeeld op 6/11/2024

My overall experience with Zoho Desk is that is it a diverse tool that can be used for many...

My overall experience with Zoho Desk is that is it a diverse tool that can be used for many different reasons. However, it did take a bit for me to learn the software's UI

Pluspunten

What I like most about the Zoho Desk are the total capabilites it has available to users. From CRM, support, campaigns, tracking, etc. It is very diverse.

Minpunten

What I liked least about Zoho Desk is how frustrating the UI is to work with. I am used to working with simpler applications and Zoho was a bit of a learning curve to me.

🪃 Isaac
🪃 Isaac
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Streamlining Customer Service with Zoho Desk

Beoordeeld op 22/4/2024

Pluspunten

I was highly impressed with Zoho Desk's intuitive interface and comprehensive feature set. The platform is exceptionally user-friendly, making it easy for our team to manage tickets efficiently. One of the standout features is its automation capabilities, which significantly reduce the manual workload by routing tickets based on predefined rules. This has led to a faster response time and increased customer satisfaction. Additionally, the integration with other Zoho products and third-party tools is seamless, providing a unified approach to our customer service processes.

Minpunten

While Zoho Desk offers many advantages, one area that could see improvement is its mobile app. The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version. This can be a drawback for teams that rely heavily on mobile access to provide timely customer support. Enhancing the mobile experience would make Zoho Desk even more robust for on-the-go users.

Andrei
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Pleased with Zoho Desk

Beoordeeld op 4/5/2024

Overall Zoho Desk is a great app in managing customers issues. Really helped the company with...

Overall Zoho Desk is a great app in managing customers issues. Really helped the company with customers issues.

Pluspunten

Setting up the app was very easy an fast. It has a clean UI and everybody had no trouble learning how to use it. Is really fast, having 3000+ customers is not easy, every 5 minutes one needs support and Zoho Desk really make the support team a easy job.

Minpunten

There are some very small things but does not worth mentioning because they are far from a deal breaker. Other will not even notice them.

Sophie
Sophie
Totaalscore
  • Sector: Machinebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

powerful and efficient customer service

Beoordeeld op 24/8/2023

Zoho Desk has been an invaluable tool, its ability to automate tasks and centralize communication...

Zoho Desk has been an invaluable tool, its ability to automate tasks and centralize communication is impressive. Efficiency and communication management is improved with this platform.

Pluspunten

I like the automation option; I can set up workflows that automatically assign tickets to the right team members. The self-service portal is another standout feature, as it allows customers and employees to find answers to common questions, saving me time. In addition, integration with other Zoho and third-party applications is seamless, making it easy to manage all of our business needs from one place.

Minpunten

At first, it was difficult to navigate and understand all the features. Also, some advanced features require a bit of technical knowledge to set up.

Leroy
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Zoho Desk all in one help desk

Beoordeeld op 26/3/2024

Pluspunten

This is the perfect suite for supporting clients, with multiple integrations for chat, CRM, and other communication channels.

Minpunten

In the customer section, segments are needed for criteria with domain email or business or home clients.

Omid
Omid
Totaalscore
  • Sector: Computerhardware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Zoho Desk for Help Desk Ticketing

Beoordeeld op 7/12/2023

We can’t function without zoho desk. It has greatly improved our productivity and customer...

We can’t function without zoho desk. It has greatly improved our productivity and customer experience.

Pluspunten

Zoho desk has been a critical part of our company by helping us stay on top of customer issues and tracking statuses.

Minpunten

Customizable organizational options would be helpful.

Murat
Totaalscore
  • Sector: Medische apparatuur
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Highly recommended

Beoordeeld op 8/2/2024

It is useful. Serves it purpose welll. Great suppport from Zoho.

It is useful. Serves it purpose welll. Great suppport from Zoho.

Pluspunten

Full featured support and ticketing system for excellent price.

Minpunten

Like many Zoho products, they are stand alone and integration between Other ZOHo products and Desk is not ideal.

Christine Rose
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The Best Help Desk Software

Beoordeeld op 9/2/2024

Pluspunten

Ticket assignment has been made easier using Zoho Desk. It helps me reach out to different departments in my company easily whenever I need any kind of support. I love that we get a ticket number for tracking which issues have been resolved and are still in progress.

Minpunten

I filled out the form halfway and accidentally clicked on the tickets tabs, when I got back to completing the form I realize that I had to start from scratch. I hope there's some kind of history or "resume where you left off" button

Bruce
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Straight forward to use and accessible across multiple sites

Beoordeeld op 15/10/2024

Generally positive, used across our multi-site charity for IT helpdesk support

Generally positive, used across our multi-site charity for IT helpdesk support

Pluspunten

Ease of use and range of features for remote access

Minpunten

Can sometimes feel quite clunky and take time to load

Alejandro Enrique
Alejandro Enrique
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

With Zoho Desk, your organization offers the best omnichannel customer service.

Beoordeeld op 9/6/2023

The Technical Support team of a technology company is perhaps the part of the organization that is...

The Technical Support team of a technology company is perhaps the part of the organization that is more in contact with end users, from here start all the requirements, fault reports and claims for the same provision of services, having a tool that allows direct contact with users by providing the means to approach our organization leaves very high quality of service and satisfaction of the same customers, Zoho Desk with the quality and multiplicity of functions allows both our team and the same customers to have a pleasant experience with the Technical Support group and incidentally with the organization which is left with an excellent impression to customers.

Pluspunten

As a member of the Technical Support group I can say that we are facing one of the most complete tools and that facilitates our work with customers, allows automatically creating tickets for the different incidents that users present and thanks to the predefined rules of assignment to each role these tickets are assigned to each member of the different groups that make up technical support; We can as administrators create profiles and assign or remove members in a simple way; analyze the management times of the tickets which is a point of vital importance due to the different types of customers because it affects the service level agreement, real-time notifications to users of the tickets created and the evolution of the same, finally the integration with CRM allowing you to view customer data for future contacts.

Minpunten

Having a tool that allows us to be in contact with our customers regardless of the communication channel (chat, telephone, social networks, etc.) is to strengthen the commercial and social relationship between the two, Zoho Desk has fully met the expectations of a tool to create customer requests and for those cases where we have had some difficulty the technical support has intervened promptly, so far nothing negative I can say about the tool.

Connor
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Knowledge base for your customers

Beoordeeld op 29/11/2024

We use Zoho Desk to organize help articles for our customers and it has been very valuable.

We use Zoho Desk to organize help articles for our customers and it has been very valuable.

Pluspunten

We like the feature of using the Knowledge Base to organize help articles for our customers.

Minpunten

The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox.